Inside Sales Team Lead

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Since launching 7 years ago, Wolt has expanded from a restaurant food delivery platform in the Nordics to a leading player in the delivery of everything across EMEA. Wolt works together with tens of thousands of restaurant and retail partners, as well as with over a hundred thousand courier partners across 25 countries and 250+ cities. In November 2021 Wolt and DoorDash announced they are joining forces, and the transaction is expected to close in H1 2022. We continue to expand rapidly and are looking for more talented individuals to join us.

So, why work at Wolt?

At Wolt, we’re about getting things done.

You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

Are you a sales professional with solid experience in managing a sales pipeline as well as managing and developing a sales team? Do you have an analytical and entrepreneurial mindset and want to be the key player in influencing how Wolt grows its restaurant and retail portfolio in Germany? If so, then please read on!

Role Background

We are on a mission, and for this team, everything starts with restaurants. If there are no restaurants, there are no customers and if there are no customers, there are no couriers. Thus, restaurant operations are a crucial part of Wolt’s success in every city and country. Our restaurant operations are split into three sections; acquisition, onboarding and support. As the Inside Sales Team Lead, your role is to manage our inside sales acquisition efforts and a team of sales professionals.

As the Inside Sales Lead you’ll be recruiting and leading a team of high performing and motivated sales professionals, you will be an integral part in helping us build and master the inhouse sales process, in addition, you will be actively participating in the sales process and setting examples for your team to follow. 

Your job will be to improve Wolt’s restaurant portfolio by adding the right new restaurant partners to the platform and using data to determine the focus areas. You will use your extensive sales experience to provide tools, sparring and coaching to build on your team’s competencies and manage their performance. You will also form a strong communications loop with the Restaurant Onboarding & Support Lead, whose team is onboarding the partners your team acquires. 

What you’ll be doing

• Lead and actively participate in attracting and closing new restaurant partnerships through effective inbound and outbound telesales
• Actively and systematically manage your inbound and outbound telesales pipeline in assigned markets
• Support the review of existing practices and processes, suggest improvements as needed, and help implement improvements and monitor the impact of these changes over a determined period of time
• Participate in the process of identifying and setting meaningful KPIs, managing sales performance and providing ongoing performance feedback
• Provide weekly, monthly and quarterly sales goals for the Inside Sales Team. Generate reports that helps us forecasting, track goals and results
• Understanding underlying drivers for Wolt and venue performance to set sustainable and profitable commercial terms
• Making sound business decisions by supporting your intuition with data
• Creating a positive work environment that enables the team to develop, support learning through coaching, guidance and actively promote the sharing of experience, knowledge and recommendations among peers teams, direct and skip-level reports
• Support the recruitment process by identifying, attracting and hiring passionate team members to help us build the best Inside Sales Team in the industry
• Leading by example in terms of demonstrating Wolt values and behaviors

• You have demonstrable experience of being successful within a sales position
• You have extensive people management or coaching experience, ideally within telesales
• You have the ability to make sound business decisions while basing decisions on data
• You are a natural ‘hunter’ with excellent communication and networking skills
• You are a real foodie with good knowledge of the local restaurant scene
• You have a self-starter mindset and willingness to contribute to hands-on activities in a flat organization
• You possess experience from within the hospitality industry - especially restaurants - is a plus
• You are fluent in German and English

If you are creative, like moving fast, and thrive in a dynamic environment where you get to be proactive and figure out what to do (rather than wait to be told) – then apply today. 

What you’ll get by joining us

• Opportunity to be part of building something exceptional, in an international environment
• Lots of learning and growth in a globally scaling tech company
• Competitive salary + long term incentive plan available
• Hybrid working environment: 3+ office days per week.

If you have any further questions about the position, you can turn to:
Mark Abarintos, Talent Acquisition Partner - [email protected]

Please note that we do not accept applications sent by mail. You should submit your application through our careers website!