Employee Relations Manager

About Us    

Imagine: 30 unique restaurants to order from, brought to your door in under 30 minutes. That’s what our customers experience. 

At Wonder, we want to make world-class food within reach, no matter where you live. That’s why we’ve created a vertically integrated, new standard of dining that will allow you to enjoy menus from award-winning chefs and iconic restaurants across the country, all in one place. Our elevated brick + mortar locations will offer pick up and dine in options, as well as delivery to your home. 

As a food-tech startup backed by top-tier venture capitalists and led by a team of experienced entrepreneurs—including some of the most accomplished leaders in the technology, culinary, and logistics industries—we’re growing. Join us in pioneering a new category of dining called “Fast-Fine”, and revolutionizing the way people eat. 

About the role  

An Employee Relations (ER) Manager will have the opportunity to contribute to a growing business by building a new critical function. The Employee Relations leader will be a key to our growing People organization.  

Responsibilities:

• Serves as main point-of-contact for supporting the review of ER allegations. Be the go-to resource for our HR partners for employee relations matters, offering guidance on performance improvement, complex employee scenarios, separations and other related matters, while maintaining a fair and consistent approach.  
• Work with the HR partners to identify and handle employee relation issues and grievances quickly and sensitively, while exercising solid judgment and discretion, ensuring a collaborative approach with matrixed stakeholders.  
• Work on and lead employee relations projections, implementation and initiatives such as building a ticketing system, procedure updates, and building scalable processes.    
• Partner with People Team on weekly and monthly trends to recommend training based on investigation findings.  
• Leads and maintains a thorough and well-documented investigative process by gathering and documenting evidentiary material. Maintains accurate and thorough records and notes of investigatory process. Develops professional, comprehensive, unbiased written reports that include a summary of facts and recommended findings.   
• Stay updated on labor laws, regulations, industry trends, and policies.  
• Identify, manage, and monitor risks, proposing improvements and strategies. 
• Collaborate with the Legal and People Team to implement policies and procedures. Administer approved field wide employee relation policies and practices.  
• Acts as a neutral and unbiased fact finder through all aspects of the investigation interview process and promotes a fair and neutral process.  
• Trainer and liaison to operation partners for how to conduct non-investigations and non-ER cases.  
• Other job duties as deemed necessary, assigned by a manager.  

The experience you have  

• 4+ years of Employee Relations experience in the QSR industry.  
• Ability to exercise discretion, superior judgment, analytical skills, and neutrality in highly sensitive situations .  
• Ability to work on complex and confidential issues utilizing judgment, tact, and resourcefulness.   
• Ability to demonstrate experience and ability in conducting investigations, composing clear, concise, timely and professionally written investigative reports, managing confidential information, and independently and efficiently managing a significant caseload.   
• Ability to demonstrate ability to determine and apply the appropriate legal standards in assessing and investigating allegations of discrimination.   
• Building scalable systems to track and report on claims among Field business lines.   
• Ability to methodically work through a case load.   
• Experience in startup / high growth environments.  
• Strong communication skills.  

The way you work 

• You bring positivity and enthusiasm to your work.  
• You keep centered and help to filter out bias and understand the “why”.  
• You gain trust through transparent dialogue.  
• You are not afraid to share ideas, but also commit to leadership decisions when they vary from your ideas.  

Benefits  

We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.  

Base Salary Range: $120,750/annual to $136,500/annual