Job details

Senior Manager, Customer Success (Mandarin)

Wonders is dedicated to empowering small restaurants with advanced technology solutions. We are looking for a Sr. Manager of Client Success who can lead a team towards high client retention and satisfaction.

Skills

Client retention strategies
Upselling techniques
Data analysis
Excellent communication skills
Team leadership

Responsibilities

Lead a team of Client Success Managers.
Drive client retention and growth.
Gather and analyze customer feedback for product improvement.
Support CSMs in achieving monthly revenue targets.
Manage escalated client issues and coordinate with internal teams.

Education

Bachelor's degree or equivalent experience

Benefits

Flexible working hours
Professional development opportunities
Health benefits
Remote work flexibility
Performance bonuses

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CEO of Wonders Corporation

Steven Lin

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By Wonders Corporation

At Wonders, our mission is to empower restaurateurs by reimagining their operations through technology. We are building an end-to-end digital operating platform for restaurants.

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