Job details

Account Manager (Europe or US ONLY - Remote)

About Woolf

Our mission is to increase access to world-class higher education and ensure that it is globally recognized and transferable. See more at Woolf.university.

We're building a category-defining company, increasing the speed of innovation in higher education and increasing access to high-quality education

Woolf is a collegiate higher education institution modeled on the University of Oxford and the University of California. We are composed of our colleges, and we work closely with college Deans to define new programs, and manage regulatory paperwork related to those programs.

We're on a mission to increase the speed of innovation in higher education, while ensuring the most robust quality assurance process that has ever been built.

The Role

This is an exciting time to join Woolf and help build a university for a borderless future. We're looking for an Account Manager to join our Sales team. Woolf is a globally distributed company backed by world-class investors, and all of our roles are fully remote.

You will drive Woolf's growth by building relationships with innovative university-level educators and bootcamps around the world
You will engage current customers in a highly consultative process to help them understand the value of Woolf's platform for their businesses in a trustworthy way
You will work in a new sales organization actively helping to build processes
You'll be joining a growing team of highly-experienced academics, operators, and engineers to support our high-quality, member colleges and accredited programs.
This position reports directly to the Director of Partnerships
Start date: As soon as possible

Key Responsibilities

Revenue growth for all partners in Europe and the United States

Identify growth opportunities for your partners – e.g., stacking educational content into a new degree pathway
Upsell Woolf growth tooling

Function as the primary Point of Contact for existing customers
Remain in contact with partners to understand their needs to identify new opportunities
Work with the customer operations team to respond to partners’ requests
Create quarterly account plans and hold frequent meetings with partners
Educate partners on Woolf products on a regular basis
Be “a Slack away” for partners’ sales teams to enable them to better sell Woolf products
Support Woolf in continually refining our sales process
Work with other parts of the Woolf team to ensure customer success

Currently resides in Europe (United States residents may be considered)
Bachelor's Degree
Strong written and verbal communication skills
5-7 years of experience in a customer success and/or B2B sales role, preferably selling technical, complex products
Must have experience working in an early stage startup and comfortable in a fast-paced, ambiguous environment
Must have experience upselling SMB or Mid-Market deals
Highly self-motivated and comfortable working in a remote-first environment
Experience with customer relationship management (CRM) tools (SalesForce is a plus)
Competitive and hardworking
Organization, time management and prioritization skills
Ability to learn and adapt quickly
Enthusiasm and a positive attitude