Load Planner - Bilingual (Korean/English or English/Spanish)

As a Load Planner at Woongjin, Inc., your primary responsibilities will include managing daily operations such as booking, tracking, and tracing cargo while ensuring compliance with operational SOPs. You'll serve as the main point of contact for customer relations, providing excellent service throughout the shipping process and engaging with carriers to negotiate rates. Additionally, you're expected to maintain essential account documentation, monitor issues, and analyze data to drive business improvements.

To become a Load Planner at Woongjin, Inc., a high school diploma or GED is required, although a bachelor's degree is preferred. You should have at least two years of experience in FTL/LTL Transportation dispatching or logistics operations. Proficiency in Microsoft Office applications and excellent communication skills are essential. Moreover, being bilingual in Korean/English or English/Spanish will give you a competitive edge.

Woongjin, Inc. is committed to fostering professional growth, which includes offering training and development opportunities for Load Planners. As you engage with diverse projects and collaborate with experienced team members, you’ll gain invaluable skills in logistics operations. The company also prioritizes continuous improvement, providing a culture that encourages staff to learn and implement innovative solutions.

Essential skills for success as a Load Planner at Woongjin, Inc. include strong organizational abilities to manage multiple projects effectively. Excellent analytical and problem-solving skills are crucial to optimizing operations and enhancing service levels. Furthermore, strong customer orientation, negotiating skills, and effective verbal and written communication skills will help you excel in this dynamic role.

The work culture for Load Planners at Woongjin, Inc. is collaborative and supportive, driven by a sense of responsibility and servant leadership. Staff members are encouraged to engage regularly with each other and with customers to create an atmosphere of continuous improvement. The diverse and bilingual team fosters inclusivity and understanding, helping to cultivate a friendly and professional workplace.

When answering this question, share specific examples of your previous roles in logistics and how your experiences align with the responsibilities of a Load Planner. Highlight your experience with booking, tracking, and communication with clients and carriers.

Be prepared to discuss a particular situation where you effectively resolved a customer complaint. Emphasize the importance of prompt communication and follow-up, and your strategies for ensuring customer satisfaction.

Mention specific software or tools relevant to logistics, such as TMS (Transportation Management Systems) or related Microsoft Office applications, and explain how you've utilized them in your previous roles to streamline operations.

Share your organizational strategies and how you assess urgency versus importance. Offer an example of how you handled multiple projects simultaneously while maintaining high service standards.

Discuss your knowledge of relevant regulations and any processes you follow to stay compliant, including training, documentation, and regular communication with stakeholders.

Share effective negotiation strategies that you have used, focusing on building rapport and finding win-win solutions. Provide an example if possible.

Mention resources you use to stay informed, such as industry publications, webinars, or networking events. Emphasize your commitment to continuous learning in this ever-evolving industry.

Provide a specific example where your input led to improved efficiency, whether through a process reengineering, better communication, or implementing new technology.

Outline a plan that includes immediate communication with affected parties, exploring solutions, and maintaining customer trust. Share an example if you've handled a similar scenario.

Explain how effective communication influences delivery success, customer satisfaction, and team coordination. Discuss your approach to maintaining clear communication channels.