Job details

Work Management Specialist I

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This position is the learner level of the Work Management Specialist classification hierarchy. This position is responsible for providing work management support for Distribution, Customer Experience & Services, while working within the parameters of established processes and standards. This position may also be utilized to provide basic administrative support to multiple managers and serves in a non-exempt capacity. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service.

Responsibilities

Provides quality customer service and support to Delivery Operations
Maintains confidential Company/Employee information in a professional and discreet manner.
Maintains office record retention files.
Orders office supplies
Ensures outgoing mail is in appropriate location, sorts incoming mail and delivers packages daily.
Assists Managers with meeting minutes, action items, office logistics while performing other Work Management duties.
Updates local bulletin boards with required reference materials
Efficiently uses available tools or systems to effectively communicate reliability details to external customers.
Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends.
Takes ownership of customer issues and problems until resolved, requesting assistance as needed.
Facilitates communication between internal and external customers.
Reports job status details to operation center personnel and others as requested.
Builds knowledge and skills through training of construction standards, compatible units, construction prints, etc. used in Delivery Operations.
Ensures work is scheduled and executed timely.
Assist with preliminary research and root cause analysis for customer issues.
Collaborates with other work groups to ensure desired customer experience.
Professional and courteous in all contacts
Initiates facility/security requests (broken printers, lights, cameras, etc)

Cost Management

applications and functions within area of responsibility.
Applies correct general ledger accounting in all work-related
Assist in reconciling work order materials, labor, and equipment to represent actual field construction.
Assist in resolving errors and prepares for close-out of construction work orders in work management system,
Developing skill sets to report units of property to asset accounting accurately.
Ensures timesheet is accurately recorded in time management system in accordance with payroll guidelines.
Creates appropriate work order to complete follow-up work.
Processes Invoices and Customer Billing
Assist with managing Office Supply needs.

Reliability

Prepares for and provides emergency restoration support as needed.
Supports the Delivery Operations reliability programs or processes using appropriate work management applications.

EE Engagement/Safety

Supports Human Performance safety culture through active participation in safety meetings.
Follows ergonomics and office safety guidelines.
Supports corporate initiatives.
Demonstrates a commitment to continuous learning and development.

Required Qualifications

High School/GED degree

Desired Qualifications

One to three years of providing customer service support
Proficient in Microsoft Office software
Knowledgeable of Delivery Operations processes and work management and related computer application

Additional Preferred Qualifications

Demonstrates excellent customer skills.
Possesses effective written and verbal communication and interpersonal skills.
Collaborates effectively in a team environment.
Demonstrates knowledge of Microsoft Office software
Exhibits flexibility and dependability during normal work schedule and emergency storm restoration.
Effectively manages stressful situations.
One to three years of providing customer service support.
Proficient in Microsoft Office software
Knowledgeable of Delivery Operations processes and work management and related computer applications

Working Conditions

Hybrid – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable commute to their designated Duke Energy facility.

Travel Requirements

5-15%

Relocation Assistance Provided (as applicable)

Represented/Union Position

Visa Sponsored Position

Posting Expiration Date

Wednesday, July 26, 2023

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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