Workday PSA Support Lead

WPP IT provides IT services for WPP, the world's largest communications services group. As a creative transformation company, WPP is helping its clients transform the future through extraordinary work. WPP IT is an integral part of that journey and we are proud to provide technology for some of the world's most creative brands.

Why we're hiring:

At WPP, technology is at the heart of everything we do, and it is WPP IT's mission to enable everyone to collaborate, create and thrive. WPP IT is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP's petabytes of data.

In this role you will be a member of the WorkDay Services team supporting and enhancing our existing WorkDay deployment, this role will grow as we further deploy and expand our WorkDay PSA and integrated applications for both coverage geographically and capability.

Reporting to the WorkDay PSA Product Manager this role is responsible for providing a world class level of technical and process knowledge to support issues as they arise and lead the solution development and deployment of enhancements enabling our users to drive more value from our WorkDay solution.

Working hand in hand with the wider WorkDay Services team you will build relationships with our process owners, SSC and stakeholders as a source of expertise and support in WorkDay PSA and integrated applications (Zimit, Monday.com). As our Workday deployment expands this role will be required to build out a team of experts to support our growing user base from our offshore location.

The new WorkDay Services team provides the post go-live support and enhancement of the WorkDay solution that replaces some of our core technology and influences our ways of working for many of our colleagues at WPP. This flagship programme will see Workday deployed across our global landscape to address the technology needs of Finance, Projects and our People function – so essentially it touches all of our employees to some degree. The key to this programme is that technology is an enabler for change, it's at the heart of what we do, but it's not all of what we do. The people aspects of this programme are vital to its success. This role will help deliver that success on an ongoing basis for many years to come.

What you'll be doing:

• Alongside your PSA experience you should become the WPP IT subject matter expert on Zimit support, eventually building capability to make changes without support from the vendor
• Resolve assigned tickets for WorkDay PSA and integrated applications
• Manage a team of four PSA Consultants providing support to our end users both for technical issues and process queriess
• Develop assigned enhancements from concept to delivery working with other functional Workday resources
• Maintain expertise on new functionality/features/capabilities in WorkDay and wider industry/PSA/technology trends
• Expert in the art of the possible with WorkDay and providing creative solutions
• Safeguard global design standards and principles against competing requests for change
• Make recommendations for continuous improvement including using technologies such as AI and RPA
• As Workday deployments expand this role will be responsible for growing an offshore team to support Workday PSA

Who you'll be working with:

The Workday PSA Support Lead will report to the Workday PSA Product Manager and liaise across the wider Workday organization.

What you'll need:

• 15 years Global ERP support experience in a complex organization and ability to manage workload and prioritize effectively to meet customer expectations
• Outstanding understanding of professional services processes and systems in a global organisation, WorkDay PSA experience a bonus
• Team leadership and mentoring a growing team
• Strong ability to inspire, engage, and coach a diverse team of direct reports and create an inclusive culture across geographical boundaries
• Develop trusted relationships with key stakeholders in IT and cross the wider WPP business, investing time to understand their needs, and helping to breakdown any siloes or resistance to deliver desired business outcomes
• Strong technical knowledge of integrations with Workday
• Creative solutioning and strong problem solving skills
• Excellent interpersonal and communication skills both with technical and non-technical audiences

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We promote a culture of people that do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

If this role hasn't captured your interest, that's ok! Would you consider sharing your opinion?

At WPP, we're always trying to improve our hiring process, so your feedback is appreciated. Don't worry, all responses will not influence any future applications that you may make.

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