Workplace Coordinator

The worldwide data management software market is massive (IDC forecasts it to be $138 billion by 2026!). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

General Purpose

MongoDB is seeking a Workplace Coordinator to support the Workplace team for our company headquarters in New York City. This is a full-time position and would support the 800+ on site employees across a variety of teams. In a nutshell, we're on the hunt for someone who enjoys being the go-to person and is a genuine office and employee experience ambassador.

Global Workplace

The Global Workplace Team at MongoDB is responsible for managing all aspects of our office portfolio. Including ongoing projects, repairs, day-to-day operations, health & safety, facilities, events and culture.

Skills and Attributes

• Active Communication

You need to be able to communicate effectively, both in text and verbally, and be confident doing so. At times you may be required to announce new activities or explain policies; you don't have to be a pro public speaker or communications whiz, but you do need to be able to communicate in a way that is sensitive to the needs of our varied teams and also clearly explain the "why" not just the "how".

• Organization & Follow-Up

As the role of Workplace Coordinator is so wide and varied, it can be easy to lose track of the tasks at hand. Not only is staying organized essential but understanding all the moving pieces, as well as caring enough to follow-up, is what will set you apart.

• Creativity & Confidence

NYC is proud of the office culture and ensuring that it is maintained will be one of your biggest challenges. It will require you to get creative in your thinking and the way you operate.

• Accessibility and Work Flexibility

You need to be approachable, personable, and a relatable person who people feel comfortable going to for all of their needs, no matter how small. Your colleagues will be your 'internal customers' and so experience in a customer service role would be a definite plus.

No two days are the same, but here are a few areas you would be responsible for:

• Ensure the office is a Great Place to Work, operated and maintained in a safe, professional, clean and cost-effective manner
• "Office barometer," excellent emotional intelligence to interpret issues in the workplace on behalf of local teams and leadership
• Manage reception desk and lobby
• Receive and sort mail, packages and deliveries, and ensure internal customer satisfaction
• Respond to, track, and action employee requests via our internal ticketing system
• Work collaboratively with local teams on various events
• Proactively engage with local leadership to ensure their team's needs are being met
• Partner with Employee Experience with on-boarding new employees, building office culture, providing additional support as required
• Work with the Workplace Manager to manage office supplies and mailroom.
• Undertake other duties as required from time to time in line with the nature of the role

Requirements:

• 2+ years of administration, office coordination and/or executive assistant experience
• Knowledge of customer service principles and practices as well as administrative and financial controls
• Proficient user of technology as well as MS office applications, Google Suite

What does success in this role look like?

• Positive feedback from your local office business leaders and stakeholders

• Quality of service provided, quality of delivery, and the quality of change produced as a result

• Optimum office utilization - are the teams getting the most out of our office spaces?

• A thriving, vibrant, upbeat office culture

To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.