Job details

Workplace IT Support Engineer

When you join Sallie Mae, you become a champion for all students.

We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.

We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You'll Contribute

The Workplace IT Support Engineer will be responsible for ensuring the reliability, availability, and security of our technology infrastructure.

What You'll Do

Implement technology operations strategies, policies, and procedures to ensure the effective and efficient use of technology resources.
Oversee the deployment, maintenance, and support of all technology systems, including hardware, software, networks, and telecommunications.
Collaborate with cross-functional teams to identify technology requirements, evaluate solutions, and implement new technologies to support business objectives.
Establish and maintain technology infrastructure standards, ensuring adherence to industry best practices and regulatory requirements.
Monitor and manage technology systems and services to ensure high availability, reliability, and performance.

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.

What you have

Minimum education, skills and experience required.

Strong knowledge of technology infrastructure, including hardware, software, networks, and telecommunications systems.
Demonstrated ability to lead and manage a team, including hiring, training, and performance management.
Excellent problem-solving and decision-making skills, with the ability to analyze complex technology issues and provide effective solutions.
Strong project management skills, with the ability to prioritize and manage multiple initiatives simultaneously.
Excellent communication and interpersonal skills, with the ability to effectively collaborate and communicate with stakeholders at all levels of the organization.
Knowledge of regulatory requirements and compliance standards related to technology operations.

Preferred education, skills, and experience.

Bachelor's degree in computer science, information technology, or a related field.
5 years of experience in technology operations, infrastructure management, or a similar role.

The Americans with Disabilities Act

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.

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Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click

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Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.