Workplace Operations Partner

Role Overview

As the Workplace Partner, you will be a key player in ensuring proper operations of our San Francisco office and play a critical role in supporting our employees (fondly called Benchlings). You are a self-starter, detail oriented, results driven and approach opportunities with a "people first" mindset. You thrive on being both strategic and creative and have the ability to provide quick solutions to ensure we continue to drive productivity and efficiency for Benchlings - both in office and remote. This role reports to the Workplace Operations Manager and is located in our beautiful SOMA office in San Francisco, CA

YOUR IMPACT

• Perform daily floor inspections to identify any health and safety hazards, maintenance needs and repair issues
• Oversee the continual upkeep of the office, including quality control, event set up, minor office reconfigurations, and equipment installations
• Communicate any workplace maintenance and improvements issues, as listed above, and correct/resolve any outstanding items
• Own and manage the internal service tickets and requests. Respond to general inquiries and escalate to leadership, as needed
• Receive and sort incoming/outgoing mail and packages and notify employees
• Oversee and manage the onboarding and training process from a workplace perspective
• Own the workplace experience for employees. Create and execute programs that promote engagement for a hybrid environment
• Own our soft services programs: snacks, beverages, lunch, swag etc
• Providing support to the greater Workplace Team, helping with day to day projects as well as long term and big picture projects
• Execution of team and company events and off-sites, as well as bi-weekly happy hours

ABOUT YOU

Must haves:

• 3+ of prior office services, workplace experience, employee experience or similar
• Experience in creating engagement programs for hybrid and global environments
• Strong verbal and written communication skills, at all levels of the organization
• Knowledgeable in GSuite
• Strong organizational and time management skills
• Excellent problem solving skills, with an ability to recognize opportunities and develop ways of addressing them. Including planning, developing, executing and driving cross-functional collaboration
• Exceptional organizational and time management skills, with strong attention to detail and a proven ability to take ownership of multiple projects, competing priorities and constantly re-prioritizing in a fast-paced, ever-changing environment
• Process driven with an emphasis in documentation

Nice to haves:

• Familiar with various Workplace tools: Envoy, Space Management tools, ticketing systems
• Experience with managing large-scale projects
• Experience managing multiple vendors

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