Workstation Support Associate - job 2 of 2

Workstation Support Associate (2 Positions - Lincoln, NE)

9027 / 9144

Under direction of senior technical staff, assist university community and partnered areas with exemplary support through the utilization and promotion of industry standard tools and best practices, in a manner consistent with ITS policies and standards. This position will participate in the utilization and deployment of new technologies, documentation of processes, tracking of inventory, writing reports and will work with our stakeholders to provide hardware and software support as well as training for desktops, laptops, mobile devices, printers and classroom AV equipment. They will work closely with other specialists throughout ITS including networking, security, academic technology, and endpoint management to provide industry standard best practices and to be the liaison for our partnered areas and university community by providing consultations and recommendations from the product and service catalog maintained by Information Technology Services.
This position will uphold the ITS core principles of outstanding collaboration and communication, a drive to succeed, a passion for higher learning, and acting with integrity.

https://nebraska.edu/-/media/Projects/ITS/Docs/HR/Job%20Descriptions/2023_06_Workstation_Support _Assoc_9027

Two years of post-secondary education; equivalency considered; required
Two years of experience with desktop and/or IT helpdesk/service desk; required
Knowledge and experience with Microsoft Windows and/or Apple macOS operating systems, software application administration, and hardware; required
Experience providing hardware and software support for desktops, laptops, mobile devices, and printers; required
Experience with direct customer support face-to-face and/or remotely; required
Effective communication skills, both written and oral; required
Experience with audio/visual (AV) classroom equipment; preferred
Demonstrated experience working cooperatively and autonomously on tasks and projects; preferred
Demonstrated experience in multi-tasking and managing competing priorities and duties; preferred
Experience with technology research and development and procurement; preferred
Experience with managing vendor interaction; preferred
Nationally recognized IT certifications; preferred

Lincoln

Hourly

Yes

1A 100% Ben (12mo)

2012601P

2

06/16/2023

Yes

07/05/2023

This position has a minimum salary of $43,600 and will be located in Lincoln, NE. Please complete a standard application and attach a resume, cover letter and the names, email addresses and telephone numbers for three professional references.

Please note: Sponsorship will not be offered for this position.
If you should need assistance with your application, please call 402-472-3701.

The University of Nebraska is an Affirmative Action/Equal Opportunity Employer and participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, gender identity, sexual orientation or protected veteran status.