Economic Empowerment Program Supervisor

ORGANIZATION SUMMARY:

World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.

In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.

POSITION SUMMARY:

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

To provide supervision, training, and support to the Economic Empowerment LEP case managers, working in close alignment with the LEP Program Manager to ensure holistic program oversight. This position requires continuous collaboration with the Program Manager, who oversees the LEP contracted caseload, to guarantee contract compliance in line with the Mission, Vision, Values, and policies of World Relief. The role involves a high level of coordination with other staff at World Relief to maintain seamless and integrated service delivery.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This role is responsible for supervising others and includes responsibilities consistent with supervising employees including but not limited to monitoring daily work activities, tracking and approving timesheets including approving time off, monitoring performance including entering goals, progress check-ins, and weekly or bi-weekly check-ins, documenting performance concerns, entering staff promotions, transitions, and separations in HRIS within required time frame. Managers at World Relief are also considered spiritual leaders and are expected to lead staff in a manner consistent with our Christian values including but not limited to praying with staff, leading devotionals, and fostering a Christian environment in interactions with staff throughout World Relief.
• Co-lead weekly team meetings to coordinate team/volunteer/intern efforts. 
• Participate in all World Relief Economic Empowerment related meetings whether internally or in the community. 
• Manage direct report PTO, timesheets and overtime requests 
• Distribute LEP referrals as appropriate to case managers. 
• Directly oversee and manage Economic Empowerment case management services to ensure that service needs are met; ensure EE staff are connecting clients to resources within our community and/or within WR office services via referral process. Advocate for clients to receive services 
• Perform 1:1 meetings as necessary for professional development/coaching/goal creation: performance evaluations with direct reports. 
• Provide staff with ongoing support for the delivery of core services and case management 
• Use a strengths-based approach to supervision, ensuring case management staff are provided with the tools they need to meet their goals and objectives, and assess and monitor progress 
• Provide support to EE staff, problem solve with staff and provide regular updates to the Director. 
• Coordinate with LEP Program manager to schedule/provide trainings to improve service quality and operations, to improve strengths-based and trauma informed care approaches in casework, and to improve skills and knowledge of resources; develop detailed program guidelines, procedures, workflows, and training supports for staff 
• In collaboration with LEP case managers, explore ways to engage and empower volunteers to meet client/department needs.
• In collaboration with LEP Program Manager, direct the daily activities of direct reports including prioritizing daily and weekly work responsibilities 
• In collaboration with LEP Program Manager, ensure all issues with compliance are communicated and resolved. Inspect, don’t expect.
• Provide supervision to interns and volunteers within the program as needed
• Take between one and three employment cases if needed.
• Attend trainings and conferences as requested by the department director.

• Detail-oriented with strong organizational skills.
• Adaptable to ever changing situations and needs. 
• Knowledge of EJAS and reporting.
• Proficient on Excel
• Bilingual preferred
• Cultural sensitivity and understanding of client confidentiality. 
• Must have first-hand experience with the “refugee” experience.
• Experience with cross-cultural communication and the ability to work with clients from culturally and linguistically diverse backgrounds.

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• Computer literate, with proficiency in MS Office (Outlook, Excel and Word) and internet applications required. 
• Superior written and verbal communication.
• 2 years’ relevant experience such as direct services and case file maintenance.
• Valid driver’s license and able to pass the background check and MVR. 
• Some evening or weekend work may be needed.

World Relief offers a competitive benefits package (25 hours + per week):

- Medical, Dental, Vision

- Offer 16 company Paid Holidays + 4 additional Personal days per year!

- Paid Sick and Vacation Time

- Paid Parental Leave (12 weeks for qualified employees)

- FSAs: Medical & Dependent Care, & Commuter Funding

- Supplemental Life Insurance (employee, spouse, and children)

- Critical Illness, Hospital Indemnity, and Accident insurance policies

- Legal Shield Insurance

World Relief pays 100% for eligible employees:

- Group Term Life (employee, spouse, and children)

- Long Term & Short-term Disability

- Accidental Death and Dismemberment (AD&D)

- Long Distance Travel Insurance

- Employee Assistance Program (EAP)

World Relief - Retirement:

- 401K & Roth

- WR matches up to 4%, then an additional quarter percent up to 10%

- Eligibility: Full Time (40 hours per week) is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year. 

World Relief Discounts (Immediately Eligible):

- Verizon

- Pet Insurance through Nationwide

- Home and Auto insurance through Liberty Mutual

- Working Advantage Discount Program

- Active & Fit Gym Membership

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations

·         The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.

·         Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.

·         The employee frequently is required to sit, reach with hands and arms, talk and hear.

WORK ENVIRONMENT: 

·         General office setting. World Relief also offers hybrid and remote schedules for limited positions.

·         Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.

·         Year-end archiving activities involve repeated lifting and bending.

·         Physical, emotional and intellectual demands

·         Equipment used: Employee computer (desktop or laptop), printer, and copier.

·         All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.

We are proud to be an EEO/AA employer M/F/D/V.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

Legal Background in the United States

World Relief is both an equal opportunity employer and a faith-based religious organization. World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person’s race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer.  

In addition, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.

Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.