Employment Program Supervisor - 2024685

ORGANIZATION SUMMARY:

World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.

In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.

POSITION SUMMARY:

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

World Relief seeks an Employment Program Supervisor to provide critical services and counsel to refugees and other eligible persons as they search for initial employment or seek career advancement and job upgrade opportunities. The Employment Program Supervisor is responsible for overseeing the operations of the Employment Program, which helps refugees and asylees achieve self-sufficiency through job placement, skills development, and career services. This position assists refugees and other eligible persons to become economically self-sufficient by preparing them for employment, utilizing employer contacts to place them in jobs, counseling on job upgrades and career pathway opportunities, and maintaining and expanding an employer network. This role includes supervising staff, managing program activities, ensuring compliance with applicable guidelines, and fostering partnerships with employers and community organizations. The supervisor will lead the team in a manner aligned with World Relief’s Christian values, promoting a positive and supportive work environment. This role is based out of the Austin office.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Supervise Daily Operations: Oversee the day-to-day activities of the Employment Program, ensuring the effective delivery of services such as job placement, career counseling, and skills development.
• Policy and Procedure Development: Collaborate with leadership to create, implement, and update policies and procedures for the Employment Program to ensure compliance with federal, state, and organizational requirements.
• Program Tracking: Monitor program performance and outcomes, including job placements, client retention, and skills training, ensuring that established goals are met.
• Client Career Planning: Oversee the development of individualized employment plans for clients, ensuring their job placement aligns with their skills, qualifications, and long-term career goals.

• Supervise Employment Program Staff: Recruit, train, supervise, and evaluate employment staff, interns, and volunteers to ensure they deliver high-quality services.
• Coaching and Support: Provide ongoing coaching and professional development opportunities to staff, promoting continuous improvement in job placement and client services.
• Performance Management: Set clear performance goals for staff, conduct regular check-ins (weekly or bi-weekly), and provide feedback on progress. Address performance issues, document corrective actions, and manage staff transitions, promotions, and separations in HRIS within required timeframes.
• Spiritual Leadership: As a leader at World Relief, demonstrate Christian values by leading staff in prayer, devotionals, and creating a supportive Christian work environment.

• Job Placement and Counseling: Oversee employment services, including job searches, application assistance, interview preparation, and job placement for clients, ensuring a high level of service.
• Client Caseload Management: Manage a reduced caseload of clients (up to 50% of the position’s time), providing direct services such as job placement and career counseling.
• Client Empowerment: Ensure clients are empowered to achieve self-sufficiency through employment, offering guidance in identifying and addressing barriers such as language, transportation, and childcare.
• Ongoing Support: Coordinate with case managers and program staff to provide holistic support to clients, including referrals to language programs, skills training, and other community resources. Conducts home visits at clients houses.

• Regulatory Compliance: Ensure compliance with federal, state, and local regulations, as well as World Relief policies related to employment services, labor laws, and refugee program guidelines.
• Accurate Record-Keeping: Maintain accurate client records and documentation for the Employment Program, ensuring all required data is submitted on time to funders and internal leadership.
• Program Reporting: Prepare and submit detailed and timely reports on program outcomes, successes, and challenges to funders, stakeholders, and organizational leadership.
• Quality Assurance: Conduct regular audits of client files and employment services to ensure program quality and compliance.

• Employer Engagement: Build and maintain relationships with local employers, promoting the hiring of refugees and asylees. Educate employers on the benefits of hiring refugees and provide ongoing support to both employers and clients.
• Community Partnerships: Develop and maintain partnerships with community organizations, training providers, and other stakeholders to offer additional services that support client success. Attend work meetings with stakeholders and non-profit organizations.
• Advocacy and Representation: Represent World Relief Austin at community meetings, job fairs, and forums. Advocate for refugee employment issues and promote the Employment Program in the broader community.
• Workforce Development Collaboration: Engage with workforce development programs and training centers to provide clients with access to vocational training, certifications, and skill-building opportunities.Transport clients to job interviews.

• Excellent interpersonal and communication skills
• Ability to manage multiple demands and deadlines with flexibility
• Ability to maintain records and reports
• Detail-oriented and organized
• Demonstrates initiative, flexibility, and responsibility
• Ability to communicate clearly, both orally and in writing
• Effectively manage stressful or crisis situations

• Ability to speak an additional language would be beneficial, but is not required

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• Excellent interpersonal and communication skills
• Ability to manage multiple demands and deadlines with flexibility
• Ability to maintain records and reports
• Detail-oriented and organized
• Demonstrates initiative, flexibility, and responsibility
• Ability to communicate clearly, both orally and in writing
• Effectively manage stressful or crisis situations
• Valid Driver’s License and good driving record

World Relief offers a competitive benefits package (25 hours + per week):

- Medical, Dental, Vision

- Offer 16 company Paid Holidays + 4 additional Personal days per year!

- Paid Sick and Vacation Time

- Paid Parental Leave (12 weeks for qualified employees)

- FSAs: Medical & Dependent Care, & Commuter Funding

- Supplemental Life Insurance (employee, spouse, and children)

- Critical Illness, Hospital Indemnity, and Accident insurance policies

- Legal Shield Insurance

World Relief pays 100% for eligible employees:

- Group Term Life (employee, spouse, and children)

- Long Term & Short-term Disability

- Accidental Death and Dismemberment (AD&D)

- Long Distance Travel Insurance

- Employee Assistance Program (EAP)

World Relief - Retirement:

- 401K & Roth

- WR matches up to 4%, then an additional quarter percent up to 10%

- Eligibility: Full Time (40 hours per week) is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year. 

World Relief Discounts (Immediately Eligible):

- Verizon

- Pet Insurance through Nationwide

- Home and Auto insurance through Liberty Mutual

- Working Advantage Discount Program

- Active & Fit Gym Membership

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations

·         The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.

·         Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.

·         The employee frequently is required to sit, reach with hands and arms, talk and hear.

WORK ENVIRONMENT: 

·         General office setting. World Relief also offers hybrid and remote schedules for limited positions.

·         Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.

·         Year-end archiving activities involve repeated lifting and bending.

·         Physical, emotional and intellectual demands

·         Equipment used: Employee computer (desktop or laptop), printer, and copier.

·         All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.

We are proud to be an EEO/AA employer M/F/D/V.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

Legal Background in the United States

World Relief is both an equal opportunity employer and a faith-based religious organization. World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person’s race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer.  

In addition, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.

Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.