Immigration Legal Services Program Manager

ORGANIZATION SUMMARY:

World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.

In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.

POSITION SUMMARY:

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

The ILS Program Manager will lead the Immigration Legal Services (ILS) Program of World Relief Western Washington (WRWW) by providing vision, securing funding and expanding breadth and impact of services according to the WRWW strategic plan. This position will oversee the ILS Team to ensure quality program and service delivery, as well as compliance with agency, community, and funder standards. This includes staff and intern supervision, grant and budget management, program implementation, interdepartmental collaboration, and coordination of services to immigrants and refugees.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Staff Supervision  
• Hire, train, supervise, coach, and evaluate ILS staff
• Lead ILS staff in setting appropriate individual and team goals
• Provide personal and professional development opportunities and support to staff 
• Facilitate regular team meetings to ensure quality, team-based service provision and communication 

• Program/Grants Management and Budget Oversight
• Develop annual goals, projections, and performance standards for the program (including applicable grants), and ensure these are met on a monthly, quarterly, and annual basis
• Plan and manage department budget, reviewing it on at least a quarterly basis with the Director of Finance
• Provide ILS forecasts to leadership, Technical Unit in home office, and grantors on an ongoing basis   
• Participate in grant writing for renewal grants and grant acquisition activities for new opportunities 
• Develop and maintain strategic goals, systems, policies, and procedures for ILS Team, within the framework of WRWW’s strategic plan
• Oversee financial procedures and safeguards, including setting fee schedule, collecting payments and processing fee-waiver requests
• Develop and maintain legal case management systems that are in compliance with the rules of professional conduct 

• Oversight of Client Service Provision
• Provide substantive legal screening to determine clients’ benefit eligibility 
• Explain immigration benefits and advise clients on best actions to take for their specific case
• Assist clients with completing applications for immigration benefits 
• Represent clients before EOIR, Chief of Mission, Dept. of State, and USCIS, including filing applications, advocating for clients, and correspondence, such as Requests for Evidence (RFE)
• Perform factual and legal research for personal caseload and in support of other ILS team members 
• Communicate with clients about important steps, opportunities, and threats related to their immigration situation 
• Advocate zealously for clients 

• Program Evaluation and Reporting
• Complete and submit reports to grantors and WRWW leadership in a timely manner
• Perform monthly quality control tasks to ensure accurate reporting 
• Formally and informally solicit client feedback about service provision, including regular feedback from immigrant community leaders 

• Internal Communication, Collaboration & Leadership
• Participate in Leadership Team of WRWW, attending meetings, collaborating about services/ initiatives and providing appropriate feedback loop to ILS Team
• Maintain regular communication (including conference calls) with Immigration Technical Unit and collaborate with them on difficult legal questions, program management, recognition & accreditation, strategic planning, etc.   

• Outreach, Fundraising and External Communication
• Develop and implement a robust outreach and marketing strategy for the ILS Program in order to raise awareness and expand ILS services for vulnerable immigrants and refugees in the community
• Ensure enrollment goals are reached through community outreach and program promotion
• Maintain positive relationships & communication with funding bodies and partner agencies, attending community and coalition meetings as appropriate
• Support the Executive Director and Development Team in fundraising efforts by meeting with potential individual, corporate or church donors and championing the ILS Program and mission of WRWW
• Advocate for public policies and funding that support vulnerable immigrants and refugees, including comprehensive immigration reform and related WRWW policy priorities.

• Ability to work both independently and as a team to accomplish goals
• Previous supervisory experience including with hiring, supervision, termination, and evaluation.
• Skill in organizing, coordinating and implementing various components of a project, and ability to provide accountability to ensure objectives are met
• Detail oriented, good organizational skills and ability to prioritize multiple duties
• Grant-writing experience desirable
• Strong initiative, problem-solving and leadership skills
• Conflict resolution skills
• Work within a non-profit legal environment very helpful
• Excellent written and oral communication skills in English
• Proficiency in one or more common immigrant languages highly desirable
• Candidates from refugee, asylee or immigrant backgrounds are encouraged to apply
• Flexibility and a desire to learn a must.

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• DOJ-Accredited Representative or Licensed Attorney in good standing with the bar
• Significant previous knowledge and understanding of Immigration Law and Systems
• Ability to work well with diverse groups of people required; previous cross-cultural experience preferred
• Proven experience leading people and programs 
• Proficiency with Microsoft Office Suite required; database experience preferred 

World Relief offers a competitive benefits package (25 hours + per week):

- Medical, Dental, Vision

- Offer 16 company Paid Holidays + 4 additional Personal days per year!

- Paid Sick and Vacation Time

- Paid Parental Leave (12 weeks for qualified employees)

- FSAs: Medical & Dependent Care, & Commuter Funding

- Supplemental Life Insurance (employee, spouse, and children)

- Critical Illness, Hospital Indemnity, and Accident insurance policies

- Legal Shield Insurance

World Relief pays 100% for eligible employees:

- Group Term Life (employee, spouse, and children)

- Long Term & Short-term Disability

- Accidental Death and Dismemberment (AD&D)

- Long Distance Travel Insurance

- Employee Assistance Program (EAP)

World Relief - Retirement:

- 401K & Roth

- WR matches up to 4%, then an additional quarter percent up to 10%

- Eligibility: Full Time (40 hours per week) is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year. 

World Relief Discounts (Immediately Eligible):

- Verizon

- Pet Insurance through Nationwide

- Home and Auto insurance through Liberty Mutual

- Working Advantage Discount Program

- Active & Fit Gym Membership

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations

·         The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.

·         Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.

·         The employee frequently is required to sit, reach with hands and arms, talk and hear.

WORK ENVIRONMENT: 

·         General office setting. World Relief also offers hybrid and remote schedules for limited positions.

·         Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.

·         Year-end archiving activities involve repeated lifting and bending.

·         Physical, emotional and intellectual demands

·         Equipment used: Employee computer (desktop or laptop), printer, and copier.

·         All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.

We are proud to be an EEO/AA employer M/F/D/V.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

Legal Background in the United States

World Relief is both an equal opportunity employer and a faith-based religious organization. World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person’s race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer.  

In addition, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.

Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.