Program Manager of Education Services - 2024293

ORGANIZATION SUMMARY:

World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.

In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.

POSITION SUMMARY:

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

World Relief seeks a Program Manager of Education Services. The Program Manager of Education Services is responsible for overseeing the Refugee School Impact (RSI) Program and the English Learning Instruction (ELI) Program for World Relief Texas. This position ensures the effective implementation, compliance, and delivery of both programs in alignment with agency, community, and funder standards. The Program Manager will supervise program staff, manage grants, facilitate interdepartmental collaboration, and foster relationships with external stakeholders to support the educational integration and success of refugees and immigrants.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Oversee the RSI and ELI programs, ensuring alignment with organizational goals and compliance with grant requirements.
• Develop and implement program strategies, objectives, and activities to meet the educational needs of refugees and immigrants.
• Manage program budgets, timelines, and resources effectively.

• Hire, train, supervise, and evaluate program staff, including ELI instructors, RSI coordinators, and support staff.
• Provide coaching and professional development opportunities to ensure staff are equipped to deliver high-quality services.
• Conduct regular team meetings and one-on-one sessions to support staff performance and growth.

• Ensure compliance with all grant requirements, including reporting, documentation, and financial management.
• Monitor program data and performance metrics to ensure accurate and timely reporting.
• Participate in grant writing and fundraising activities to support program sustainability.

• Work closely with other program managers and departments to ensure coordinated and comprehensive service delivery.
• Participate in organizational planning and strategy meetings.
• Foster a collaborative work environment and promote cross-departmental initiatives.

• Develop and maintain positive relationships with local schools, community organizations, and other stakeholders.
• Represent World Relief Texas at community meetings, conferences, and events.
• Advocate for the needs of refugee and immigrant populations within the local community.

• Conduct regular evaluations of program effectiveness and implement improvements based on feedback and best practices.
• Stay informed of current trends and developments in the field of refugee education and English language instruction.
• Promote a culture of continuous improvement within the programs.

• Proven experience in program management, preferably in education or social services.
• Strong leadership and team management skills. Excellent verbal and written communication skills.
• Ability to work effectively with diverse populations and foster inclusive environments.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Teams, Zoom, Outlook).
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Experience with grant management and compliance.

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• Bachelor’s degree in Social Work, Public Administration, Human Services, or a related field.
• Minimum of 2-3 years of experience in social services or program management, preferably with refugee or immigrant populations.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Commitment to the mission and values of World Relief Texas.
• Flexibility to work in Fort Worth and Dallas offices
• Travel up to 25% of the time

World Relief offers a competitive benefits package (25 hours + per week):

- Medical, Dental, Vision

- Offer 16 company Paid Holidays + 4 additional Personal days per year!

- Paid Sick and Vacation Time

- Paid Parental Leave (12 weeks for qualified employees)

- FSAs: Medical & Dependent Care, & Commuter Funding

- Supplemental Life Insurance (employee, spouse, and children)

- Critical Illness, Hospital Indemnity, and Accident insurance policies

- Legal Shield Insurance

World Relief pays 100% for eligible employees:

- Group Term Life (employee, spouse, and children)

- Long Term & Short-term Disability

- Accidental Death and Dismemberment (AD&D)

- Long Distance Travel Insurance

- Employee Assistance Program (EAP)

World Relief - Retirement:

- 401K & Roth

- WR matches up to 4%, then an additional quarter percent up to 10%

- Eligibility: Full Time (40 hours per week) is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year. 

World Relief Discounts (Immediately Eligible):

- Verizon

- Pet Insurance through Nationwide

- Home and Auto insurance through Liberty Mutual

- Working Advantage Discount Program

- Active & Fit Gym Membership

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations

·         The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.

·         Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.

·         The employee frequently is required to sit, reach with hands and arms, talk and hear.

WORK ENVIRONMENT: 

·         General office setting. World Relief also offers hybrid and remote schedules for limited positions.

·         Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.

·         Year-end archiving activities involve repeated lifting and bending.

·         Physical, emotional and intellectual demands

·         Equipment used: Employee computer (desktop or laptop), printer, and copier.

·         All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.

We are proud to be an EEO/AA employer M/F/D/V.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

Legal Background in the United States

World Relief is both an equal opportunity employer and a faith-based religious organization. World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person’s race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer.  

In addition, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.

Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.