Deal desk manager

✍🏽 About Writer

Writer is the full-stack generative AI platform delivering transformative ROI for the world’s leading enterprises. Named one of the top 50 companies in AI by Forbes, Writer empowers hundreds of customers like Accenture, Intuit, L’Oreal, and Vanguard to transform the way they work. 

Our all-in-one solution makes it easy to deploy customized AI apps and workflows that accelerate growth, increase productivity, and ensure compliance. Designed to provide enterprise-grade accuracy, security, and efficiency, Writer’s suite of development tools is supported by Palmyra – Writer’s state-of-the-art family of LLMs – alongside our industry-leading graph-based RAG and customizable AI guardrails. 

Founded in 2020 with offices in San Francisco, New York City, and London, Writer is backed by strategic investors, including ICONIQ Growth, Insight Partners, WndrCo, Balderton Capital, and Aspect Ventures. 

Our team of over 200 employees thinks big and moves fast, and we’re looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work.

📐 About this role

We’re looking for a collaborative go-getter who exemplifies our company values of Connect, Challenge and Own. 

You will be the second hire onto our Deal Desk team under GTM Ops. This means you’ll have and incredible opportunity to help lay the groundwork for this function as the company grows. 

The Deal Desk works closely with partners in Sales, Rev Ops, Finance, Legal, and Product to create order forms that will drive deals to completion as well as determine our internal processes moving forward. You will provide valuable insights to advise on how our quote to cash tool stack is set up to prepare us for future scale.  We are experts on our internal processes and requirements and advisors to the sales team and other teams to help the company grow. 

You’ll work with a manager who is deep in the weeds with you. You’ll be part of a fantastic company culture where everyone is eager to roll up their sleeves and work together to build this rocket ship.  

You’ll work on a team that gives you a high degree of autonomy, trusts your intuition, and invests in your growth. We're action and impact oriented. We value high-quality execution and strive to create a working environment that allows you to move fast and learn. 

For someone self-motivated and with a problem-solving mindset, you’ll find a greenfield opportunity. There'll be opportunities to build horizontally through cross-functional initiatives as well as vertically as you become a trusted advisor across revenue leadership. 

What you’ll achieve

• Advise the sales team on deal structures that fit their customer’s needs while maximising revenue

• You’ll get deep in the weeds of our deals in order to create order forms that meet our internal requirements and represent the deal well 

• Create relationships with our sales team so they trust you to be a valuable player in helping us win deals 

• Process orders when they are ready to close in salesforce and be sent to finance for invoicing. This will give you a fantastic understanding of how our systems currently work so we can drive improvements  to prepare us to scale

• Apply your insights to our pricing and packaging so we can continue to evolve

• Work closely with other members of our GTM Ops team to create an operational powerhouse that helps push the business forward

About you

• 5+ years of experience in a mix of the following roles: deal desk, finance, order management, sales operations, or revenue role

• Experience in a Deal Desk role in a company that sells large platforms preferred

• Strong understanding of Salesforce from an order management perspective. You don’t need Salesforce admin experience, but you do need to understand how the tool works (ex. How the different objects fit together and how we could optimize our design for better data collection)

• Ability to think strategically when designing deals to come up with solutions that fit a customer’s unique needs and maximize revenue

• An eagle eye for process and ability to identify areas where we can improve

• Strong business acumen and understanding of the sales lifecycle

• Team player who will do what it takes to manage deals across the finish line, especially at month and quarter end

• Experience working with revenue recognition principles and US GAAP an advantage
  

Curious to learn more about who we are and how we operate? Visit us here

🍩 Benefits & perks

• Generous PTO, plus company holidays

• Medical, dental, and vision coverage for you and your family

• Paid parental leave for all parents (12 weeks)

• Fertility and family planning support

• Early-detection cancer testing through Galleri

• Flexible spending account and dependent FSA options

• Health savings account for eligible plans with company contribution

• Annual work-life stipends for:

  • Home office setup, cell phone, internet

  • Wellness stipend for gym, massage/chiropractor, personal training, etc.

  • Learning and development stipend

• Company-wide off-sites and team off-sites

• Competitive compensation, company stock options and 401k

Writer is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

By submitting your application on the application page, you acknowledge and agree to Writer's Global Candidate Privacy Notice.