Queue Coordinator

Troubleshoots, repairs, and tests computer workstations, servers, printers, peripherals, and teleconferencing equipment. Installs and configures computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling. Conducts sites surveys; assesses and documents current site configuration and user requirements.  

• Provide technical assistance and telephonic support for Remote Monitoring to Intel Customers.
• Maintain documentation of problems and meet Service Level Agreement Requirements for calls answered and resolved.
• Help provide technical assistance and support for Workflow Management services.
• Monitor and support ticket workflows.
• Review, assign, reconcile and support the management of tickets throughout their lifecycle.
• Help coordinate with IT service providers and communicate outages and plans for recovery.

• TS/SCI with Agency Appropriate Polygraph
• High School/GED with seven (7) years of experience.
• Associates degree and five (5) years of experience or Bachelors degree and 3 years of experience.
• High School and 4 years of customer service or Bachelor's degree and one year of Help Desk

• Must be able to remain in a stationary position 50%
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
• The person in this position frequently communicates with co-workers, management, and customers, which may involve delivering presentations.
• Working with Data
• Move about freely in a laboratory setting.
• Repetitive Motions

Wyetech, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.