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In-House Marketing Assistant Manager

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Job Summary
Assists the In-House Marketing Manager in overseeing the daily operations and productivity of the In-House Marketing Team. Assists in the interviewing, hiring, supervision, training, development, and behavior/performance management of associates.

Essential Job Responsibilities

Responsibilities include, but are not limited to:
• Direct supervision of In-House Marketing staff: interview, hire and train associates; plan, assign and direct work; conduct performance reviews; motivate, reward, and provide disciplinary action when necessary (termination and conflict resolution). (45% time)


• Maintain total site marketing penetration standards set by management. Run daily reports to include, but not limited to, Daily Arrival Report, Daily In-House Report, Owner Arrival report. Prepare daily and weekly status reports to include, but not limited to, Show factors and Penetration rates to be submitted in a timely manner for corporate deadlines. Prepare additional reports deemed necessary by management. (30% time)


• Coordinate with In-House and Front Line sales management with regard to tour seats available and potential tour flow. Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies). (10% time)


• Maintain copies of invitations and daily tour manifests for reference purposes. Resolve issues pertaining to tour statuses, bookings, coding, etc. Order and maintain departmental supplies (collateral material, uniforms, etc.) (10% time)


• Other duties as assigned (5% time)

Travel Requirements
Minimal

Minimum Requirements and Qualifications

Education
• High School Diploma, GED, or equivalent

Training requirements
• None

Knowledge and skills
• Excellent verbal and written communication skills; must maintain a high level of professionalism at all times
• Ability to effectively coach, counsel and motivate direct reports
• Provide exceptional customer service (i.e. must be able to communicate in a positive and effective manner when dealing with upset owners)
• Ability to efficiently multi-task
• Ability to negotiate effectively
• Working knowledge of marketing databases
• Ability to recruit, train and develop employees
• Ability to lead by example
• Detail oriented and accurate
• Ability to carry out responsibilities in accordance with the organization's policies and applicable laws
• Demonstrated problem solving ability

Technical Skills
• Maintain up to date knowledge on all company systems such as; Mainframe, Focus and CRS.
Job experience
• Two (2) years marketing experience required, primarily in vacation ownership industry.
Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical

• Dental

• Vision

• Flexible spending accounts

• Life and accident coverage

• Disability

• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

• Wish day paid time to volunteer at an approved organization of your choice

• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)

• Legal and identity theft plan

• Voluntary income protection benefits

• Wellness program (subject to provider availability)

• Employee Assistance Program

Compensation

Generally starting at $68,640 - $68,640 per year plus commissions and bonuses. The actual salary rate of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

Average salary estimate

$68640 / YEARLY (est.)
min
max
$68640K
$68640K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About In-House Marketing Assistant Manager, Wynd

Join Travel + Leisure Co. as an In-House Marketing Assistant Manager in Indio, where your passion for marketing meets a fun-filled career in the vacation ownership industry! As part of our dynamic team, you'll assist the In-House Marketing Manager in supervising and enhancing the productivity of our marketing staff. Your role involves hiring, training, and coaching associates, giving you the opportunity to inspire a team that helps put the world on vacation. You'll be responsible for maintaining marketing standards and generating insightful reports to keep our operations on track. Collaborating with sales management to assess tour seats and marketing program changes will also be part of your day-to-day activities. A key aspect of your job is to provide excellent communication and customer service, ensuring that our owners have the best experience possible. If you have two years of marketing experience and enjoy working in a vibrant, fast-paced environment, then we’d love to hear from you. At Travel + Leisure Co., you'll not only build a fulfilling career but also enjoy a comprehensive benefits package that supports your growth and wellbeing. Come help us turn vacation inspiration into unforgettable memories for travelers worldwide!

Frequently Asked Questions (FAQs) for In-House Marketing Assistant Manager Role at Wynd
What are the key responsibilities of the In-House Marketing Assistant Manager at Travel + Leisure Co.?

The In-House Marketing Assistant Manager at Travel + Leisure Co. plays a vital role in overseeing the marketing team. Key responsibilities include supervising staff performance, conducting interviews and training, maintaining marketing standards, generating daily and weekly reports, and managing communication with sales management regarding tour availability. This multifaceted position ensures effective marketing operations that contribute to the company's mission of providing exceptional vacation experiences.

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What qualifications are needed for the In-House Marketing Assistant Manager position at Travel + Leisure Co.?

To qualify for the In-House Marketing Assistant Manager role at Travel + Leisure Co., candidates should possess a high school diploma or equivalent, along with two years of marketing experience, preferably in the vacation ownership industry. The position also requires excellent communication skills, the ability to coach and motivate team members, and a detail-oriented mindset to manage multiple tasks efficiently.

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Does the In-House Marketing Assistant Manager need management experience?

Yes, management experience is highly beneficial for the In-House Marketing Assistant Manager position at Travel + Leisure Co. The role involves direct supervision of marketing staff, including hiring, training, and conducting performance evaluations. Strong leadership skills and the ability to foster a collaborative and positive work environment are essential to success in this position.

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What kind of benefits can an In-House Marketing Assistant Manager expect at Travel + Leisure Co.?

The In-House Marketing Assistant Manager at Travel + Leisure Co. enjoys a rich benefits package that includes medical, dental, and vision coverage, flexible spending accounts, life and accident insurance, disability coverage, and retirement plans with employer match. Additional perks include paid time off, wellness programs, and a unique Wish Day for volunteer opportunities, all designed to promote work-life balance and career development.

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How does the In-House Marketing Assistant Manager contribute to Travel + Leisure Co.'s mission?

The In-House Marketing Assistant Manager significantly contributes to Travel + Leisure Co.’s mission by ensuring that the marketing team operates effectively and meets the company’s goals. By optimizing team performance, managing marketing strategies, and providing exceptional customer service, the assistant manager helps create memorable vacation experiences for guests while also pushing the boundaries of innovation in the vacation ownership industry.

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Common Interview Questions for In-House Marketing Assistant Manager
Can you describe your previous experience in marketing?

In addressing this question, highlight relevant marketing roles you've held, particularly in the vacation ownership industry. Discuss specific projects, your responsibilities, and any measurable outcomes such as increased sales or improved customer engagement to demonstrate your impact.

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How would you handle a conflict between team members?

Focus on your mediation skills and emphasize a collaborative approach. Explain how listening to both parties and finding a compromise that adheres to company policies can lead to a healthier work environment and more cohesive teamwork.

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What strategies do you use to motivate your team?

Discuss specific techniques such as setting clear goals, recognizing achievements, offering constructive feedback, and fostering a supportive environment where team members feel valued. Providing examples of past successes can strengthen your response.

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How do you prioritize your tasks in a fast-paced environment?

Highlight your organizational skills and methods for prioritizing tasks, such as using digital tools or lists. Emphasize the importance of deadlines and staying adaptable when unexpected challenges arise.

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What experience do you have with marketing database management?

Explain your familiarity with specific databases and marketing tools you’ve used in past roles, focusing on how you leveraged data for marketing campaigns or reporting. If applicable, share experiences in analyzing success metrics to improve future strategies.

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Describe how you would report daily marketing performance metrics.

Emphasize a systematic approach, explaining how you would gather data from various sources to create accurate, concise reports. Discuss the significance of timely reporting and adapting strategies based on those insights.

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How would you handle an upset customer?

Detail your customer service philosophy, focusing on empathy and active listening. Stress the importance of providing a solution while keeping the customer informed throughout the process to ensure a positive resolution.

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What do you think are the most important skills for an In-House Marketing Assistant Manager?

Mention essential skills such as communication, leadership, analytical thinking, and customer service. Relate each skill to specific job responsibilities to demonstrate your understanding of the role.

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How do you stay updated with marketing trends?

Describe your commitment to ongoing learning, such as subscribing to industry publications, attending webinars, or participating in professional networks. Highlight how this knowledge can directly benefit the team and improve marketing strategies.

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Why do you want to work for Travel + Leisure Co.?

Share your enthusiasm for the vacation ownership industry and how Travel + Leisure Co.'s mission aligns with your personal and professional values. Mention specific aspects of the company culture or initiatives that resonate with you and excite you about contributing to their goals.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 10, 2025

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