Business Analyst

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

About the team

As a Business Analyst at Xero, you will drive product and customer initiatives within our Xero.com team. The Xero.com is responsible for Xero’s global website and the Xeus design system. You will work closely with product managers, UX designers and engineers to develop beautiful experiences for both our customer and internal users. This role will allow you to use your analytical skills to identify opportunities, document process of the domain and systems and outline business requirements while working in a high performing team.

• Navigate and build networks across Xero to understand how the product fits into Xero's strategy, objectives and future

• Contribute to the collation and analysis of customer data to inform product planning
• Translate the customer problem into actionable user stories for the team
• Support the Product Manager to manage the backlog to ensure it follows the product roadmap and strategy

• Support the development and tracking of the product against the product's strategy and the annual and quarterly OKR process

• Work collaboratively with the broader product team to ensure an effective launch
• Contribute to the monitoring of overall commercial & customer results of the product line, working with other product team members to intervene if required

• Provide support between stages of product development to ensure continuity and cohesiveness, and alignment of product to strategy and roadmap

• You are contributing to the development of OKRs
• Your work is contributing to achieving the OKRs
• You execute work in a timely manner e.g. product analysis, reports, presentations
• You deliver quality insights and recommendations to support product decision making
• You develop quality stories and acceptance criteria which enables customer / business value
• You demonstrate and amplify Xero’s Values

• The backlog is supported with necessary data and analytics

• Experience with agile processes in a software development environment
• Experience in analysing data, providing insight and recommendations

• Experience with SaaS product development desired but not a must
• Experience in a problem-solving role using critical thinking skills
• Demonstrated experience as a valued team member working within teams to deliver customer/business outcomes

Why Xero? 

Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, free medical insurance, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.