Product Operations Principal

Planday from Xero is a leading digital solution that uncomplicates everyday scheduling and workforce management by making it easier for businesses and shift workers around the world to communicate, collaborate, and get work done.

Powered by a community of local industry experts, Planday provides a best-in-class digital platform that is easy to use, accurate, secure, and compliant with local needs and standards. From payroll to POS and reporting, its open API and tech ecosystem is scalable to fit shifting business needs and to build an engaged, flexible workforce.

Founded in 2004, Planday is headquartered in Copenhagen, Denmark and supports over 400,000 users across Europe and the US. Planday was acquired by Xero in 2021.

How you’ll make an impact

As a Product Operations Principal your main focus will be to help Planday’s Product and Engineering teams perform in the best possible way to deliver maximum impact for our customers. 

This role will serve as business partner to our Product & Engineering (P&E) Leaders and work in close collaboration with the CPO and CTO of Planday to drive transformation, uplift capabilities and improve efficiency of operations.

What you’ll do

- Orchestrate the P&E Operating Model:

a) Orchestrate the execution of our Operating Model and Rhythm across Product & Engineering e.g. the Monthly Product Planning and Quarterly Roadmap prioritisation cadences.

b) Support the development of key capabilities needed for the Operating Model to work efficiently - e.g. support P&E teams to improve how they estimate effort, customer impact and success metrics.

c) In partnership with the VP of Operations, you will ensure the P&E prioritisation outcomes are fed into the wider business’ monthly, quarterly and annual planning processes.

- Be a valued Business Partner to P&E leaders: help our leaders to build, manage and improve cross team collaboration.

- Data Management & Insights: Manage team performance metrics in Jira by ensuring data integrity and extracting key insights that enable leaders to make data driven decisions about their team(s). You will continuously evaluate and improve the quality of metrics and the insights produced. You will ensure that the metrics are visible, accessible and their importance is well understood.

- Product Framework Education and Coaching: Be an expert in Product Management Frameworks that enable businesses to manage and build great products in a repeatable and consistent way. You will work with teams to maintain an efficient agile mindset and supporting processes. You will work alongside P&E leaders to ensure Planday adopts best-in-class frameworks and processes that enable us to deliver our Product Strategy as quickly and efficiently as possible.

- Tooling:  Be the administrator of Jira and Confluence. Recommend tools to help us be more efficient.

What experience you’ll bring

- A minimum of 5 years’ experience in a Product Operations, Product Management, Delivery Management or Product Coach role in a SaaS business (Career experience that combines two or more of these roles would be highly desirable)

- Experience of driving a Product organisation through transformation in how it leverages data

- Experience in Product Led Growth Businesses is desirable

At Planday, we offer you:

- Benefits like pension, health insurance, inclusive support for new parents and generous vacation

- On top of your annual base salary, you are offered to be part of an Employee Share Plan

- Growth and progression opportunities – we want you to grow with us

- Flexible remote work

- Strong social culture with lots of team and company activities

- Meaningful work – everyone at Planday contributes to improving the lives of shift workers around the globe

- Healthy work-life balance and autonomous approach to work. We trust in you and your abilities

Finally, our offices are not just workplaces (although they are pretty nice and well-located, we have to say!). Plandayers are open and welcoming and at Planday, everyone has the freedom and support to show their true self at work.

At Planday, we firmly believe that diversity and inclusion are the cornerstones of innovation and a vibrant workplace culture, and we highly value the strength that diverse backgrounds offer.

As an equal opportunity employer, we strive to create an equitable experience for all our candidates throughout the process. Please let us know if you need reasonable accommodation during the application or interview process.

All applicants will be considered for employment without attention to any personal characteristics.