Sr. Business Analyst

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

About the team

This role sits within Xero's Data Reliability portfolio, we're an enablement team that provides real time support to Xero's customer facing applications. As we scale up Xero's data platforms, we have started developing world class platform tooling to provide Xero's product teams with a Database Golden Path, and require business analyst support to help us build this.

• As a Senior Business Analyst you will work with product leaders and development teams to build a deep understanding of customer problems through data driven analysis, translating insights effectively back to the team, organizing work to be done, and contributing towards solutions that realize customer and business value. You will also contribute towards the development, implementation and coaching of Product Analysis related methodologies, approaches and tools to continuously improve the best way to do product at Xero. 

• Leverage networks across Xero to understand how the product fits into Xero's strategy, objectives and future
• Collate and analyze customer data to inform product planning 
• Lead the translation of customer problem into actionable user stories for the team
• Work with Product Management to manage the backlog to ensure it follows the product roadmap and strategy
• Guide the development and tracking of the product against the product's strategy and the annual and quarterly OKR process 
• Foster collaboration across the product team to ensure an effective launch
• Monitor the overall commercial & customer results of the product line, working with other product team members to intervene if required
•  Lead the monitoring and analysis of product performance 
• Provide support between stages of product development to ensure continuity and cohesiveness, and alignment of product to strategy and roadmap
• Contribute to the development, implementation and training of product practices to continuously improve and standardize the best way to do product at Xero 
• Train, coach and up skill team members to build product practice across Xero
• Facilitating sessions and driving recommendations

• You’re contributing to the development of OKRs
• Your work is contributing to team OKRs 
• You execute work in a timely manner e.g. product analysis, reports, presentations
• The backlog is supported with necessary data and analysis
• You deliver quality insights and recommendations to support product decision making
• You develop quality stories and acceptance criteria which enables customer / business value
• You are consistently improving product analysis methodology, tools and team member capabilities 
• Team members are developing in their skills and use of methods and tools
• You demonstrate and amplify Xero’s Values

• Critical competencies
• Excellent stakeholder management and interpersonal skills.
• Ability to comprehend the wider product portfolio and how you fit into that
• Proactive, ‘can-do’ attitude, exceptionally self-motivated and directed.
• Superior analytical, evaluative, and problem-solving abilities with a keen attention to detail.
• Fast learner that enjoys fast-paced work 
• Ability to lead, motivate and manage team(s) and set priorities in a collaborative environment, managing all the moving parts.
• Understanding of systems and information models
• Technical fluency enabling analysis and understanding of complex technical problems

• Experience working with software solutions
• 3+ years hands-on experience of business requirements gathering and solution delivery
• Familiarity with business and systems architecture models and data structures
• Experience of working within an agile environment
• Being a champion for the customer and the business - to solve real problems
• Experience in a problem-solving role using critical thinking skills

Why Xero? 

Diversity of people brings diversity of thought, and we like that. Our human-first culture of respect, fairness, and inclusion is what helps Xeros thrive and work and beyond. Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, employee resource groups, wellbeing programming and allowances, medical, dental, vision, and disability insurance, fertility and family forming financial support, 401k contribution matching, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices with snacks and break areas, flexible working, career development and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.