XM Scientist - Employee Experience, Healthcare

The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.

Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.

We believe every interaction is an opportunity. Are we yours?

Employee Experience (EX) is a major pillar of our business. Through our suite of solutions, organizations are able to build systems of listening and action, from pre-hire to exit. While our platform is purpose-built to deliver traditional employee surveys like annual engagement and onboarding, it is also highly adaptable and configurable. Thus, Qualtrics is uniquely positioned to support a full range of customers from the most traditional to the most innovative.

About the Team

Qualtrics is in the business of helping organizations manage experiences. Of all experiences an organization delivers, the employee experience is arguably the most foundational; have a lasting impact on talent retention, productivity, customer behaviors, and bottom-line financial outcomes. However, many of the world's organizations have followed a very outdated approach to measuring and managing their employees’ experiences.

As the employee landscape shifts, these outdated approaches are not delivering the insights required to truly engage employees. As such, these organizations are also looking for a new way to not just monitor, but understand and improve the experiences they deliver to their employees. Qualtrics has provided a new approach built on a foundation of elite technology and expertise that is getting results for many of the world's top organizations.

A Day in the Life

You will be in a senior role that focuses on delivering world-class consulting and advisory services to prospects and customers. You will provide expert guidance to ensure that Qualtrics’ customers get the most value out of their employee measures and use those insights to drive action. You will work to grow software and services revenue as well as collaborate with the broader Employee Experience (EX) delivery and product teams at Qualtrics.

What are we looking for?

You will have a keen understanding of how employee experience (EX) management and employee listening programs are designed and how they help organizations solve people- and business-problems. You will have experience designing large-scale employee listening programs within global organizations and be able to communicate industry trends with senior HR and business leaders.

You will influence our customers and help them design and shape their programs for the future, to organizations that are both mature and immature in the employee listening space. You will understand the significant industry shifts taking place in employee listening, and be able to design visionary, creative and impactful solutions for our customers.

You demonstrate executive presence and are a strong presenter who represents Qualtrics at industry events, virtual conferences, and evangelizes the work we do with customers.

Finally, you are passionate about and believe in our culture and values. You’ll be part of a team that has a “start-up” mentality whose members aren’t afraid to be scrappy and get things done for our customers!

Responsibilities

• Provide expert advisory services in the areas of EX management, employee listening, survey design, benchmarking, action planning, communications, and change management
• Support large sales efforts to demonstrate the value of Qualtrics’ advisory services to our prospective customers
• Develop new and innovative services packages that meet our customers emerging needs and support new product releases
• Support our product science teams in building and validating innovative, scalable pre-packaged employee listening solutions
• Work with our EX product and product science teams to influence product development priorities and new product enhancements
• Conduct, write and present on global research that aligns to the Qualtrics value proposition, at industry events, virtual conferences, and directly with customers
• Support Qualtrics’ sales and customer success teams by providing ongoing coaching and enablement

Qualifications & Requirements

• 7+ years experience working with customers on their employee experience/ employee listening programs
• A blend of external consulting experience as well as internal practitioner experience is preferred, although candidates with experience only on one side will be considered
• Experience working with large, complex global organizations
• Strong writing and presentation skills
• Ability to communicate effectively to both highly academic and business (non-academic) audiences
• Able to manage ambiguous situations by identifying business objectives and orienting Qualtrics team members and customers toward a solution
• Have a deep understanding of good research methodology; survey design and data collection
• Able to analyze and interpret data, and report back insights to customers
• Advanced degree (Ph.D. or M.A./ M.S. preferred) in Industrial Organizational Psychology, Behavioral Science or related field
  
• Willingness and ability to travel up to 25% of the time

The base pay range for this position is $101.5 - $188k per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. Restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria.