Job details

Salesforce Administrator, OmniChannel & Service Cloud Voice

Xometry is seeking a Salesforce Cloud Voice & IVR Administrator with a blend of technical and project management skills to enhance their call center capabilities.

Skills

Salesforce Omnichannel expertise
IVR and Amazon Connect administration
Project management experience
Salesforce architecture knowledge
Excellent communication skills

Responsibilities

Act as the Salesforce Service Cloud Voice and IVR expert.
Hands-on work in Salesforce Service Cloud, Amazon Connect, and IVR development.
Develop system architecture and technical designs for complex projects.
Administer an IVR solution for Amazon Connect.
Provide support and training for Customer Success teams.

Education

Bachelor's degree in a related field preferred

Benefits

Diversity and inclusion commitment
Equal opportunity employment
Positive workplace environment

To read the complete job description, please click on the ‘Apply’ button

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CEO of Xometry

Randy Altschuler

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By Xometry

Xometry launched in 2014 and has grown rapidly, driven by the ease of our instant quoting platform, our manufacturing expertise, and our relentless devotion to helping customers with their project engineering needs. At Xometry, we’re proud of ou...

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FUNDING

Public

DEPARTMENTS

Information Technology

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE