Job details

Senior Client Success Manager, Enterprise

Yext is looking for a Senior Client Success Manager to drive adoption and maximize the value of the Yext platform with a strong commitment to learning. The ideal candidate will be responsible for partnering with customers, understanding their priorities and pain points, and ensuring that they optimize their Yext investment.

Skills

Customer relationship management
Strategic planning
Sales and marketing knowledge
Project management
Negotiation skills
Interpersonal communication

Responsibilities

Manage a portfolio of assigned customers with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction
Build and maintain strong relationships with customers, serving as their primary point of contact for all post-sales activities
Partner with customers to develop and execute strategic success plans aligning Yext solutions with their business objectives and goals
Identify upsell and cross-sell opportunities by analyzing customer data
Collaborate with Sales and Solution Engineering to pursue growth opportunities