Trust & Safety Integrity Team leader

The Trust & Safety Integrity Team Leader at Yubo is primarily responsible for overseeing the safety of our platform. This includes conducting operational risk assessments, managing safety escalations, and ensuring the adherence to safety procedures. Additionally, the leader collaborates with various teams within Yubo, including QA and legal departments, to enhance moderation processes and ensure compliance with child protection standards.

To excel as the Trust & Safety Integrity Team Leader at Yubo, candidates should have a minimum of 4 years of experience in Trust & Safety, with at least 2 years in a managerial role. A strong background in moderation within large tech companies is essential, along with experience in process optimization and cross-functional collaboration. Familiarity with privacy issues, particularly concerning children's online safety, is also critical for this role.

In the role of Trust & Safety Integrity Team Leader, your contributions will be vital in ensuring a secure digital environment for Yubo's users. By leading a team dedicated to reviewing potentially harmful accounts and refining safety protocols, you help foster a space where genuine connections can thrive without fear of exploitation or harm. This proactive approach reinforces Yubo's commitment to social discovery.

The recruitment process for the Trust & Safety Integrity Team Leader position at Yubo includes several stages. Initially, candidates will have a phone screen with a Talent Acquisition Manager, followed by an interview with the Head of Safety. A technical test and debrief with the safety team will further assess the applicant's suitability, culminating in culture fit interviews to ensure alignment with Yubo's values.

Yubo offers a rich benefits package to its Trust & Safety Integrity Team Leader, including a competitive salary and equity options. The role allows for a flexible remote work policy with occasional in-office requirements, fostering a culture of teamwork. Additional benefits include wellness programs, team activities, and family-friendly policies, all aimed at promoting a healthy work-life balance for our team members.

When answering this question, highlight your relevant experience in Trust & Safety, focusing on your leadership roles and specific challenges you've faced. Mention the frameworks or standards you've implemented and how these contributed to user safety in previous roles, particularly within large tech companies.

Demonstrate your methodical approach to safety escalations. Discuss how you prioritize immediate risks, coordinate with different teams, and ensure timely, effective resolutions. Mention any experience with cross-department collaboration that has helped mitigate issues and improve overall safety processes.

Share a specific example of a process optimization you led that resulted in enhanced efficiency and accuracy in moderation. Detail the initial challenges, the steps you took to improve the process, and the outcomes in terms of improved safety metrics or user satisfaction.

Discuss your leadership style and techniques for fostering a positive team environment. Emphasize your experience in mentoring team members and how you align team objectives with individual career goals. Include examples of how you've recognized and rewarded team efforts to keep morale high.

Explain your proactive approach to professional development in Trust & Safety. Share the resources you follow, such as industry conferences, webinars, and relevant publications. Highlight any networks or communities you participate in to ensure you and your team are informed about the latest safety regulations and practices.

Break down your approach to using data analytics in identifying safety risks and informing decisions. Explain how you leverage data to track moderation effectiveness, user behavior patterns, and incident responses, ensuring that your strategies are data-driven and grounded in evidence.

Discuss your communication and collaboration skills. Provide examples of successful cross-functional projects, highlighting how you aligned goals and worked with teams such as Legal, Product, or QA to tackle safety issues effectively.

Illustrate the steps you would take to instill a safety-first mindset in your team. Discuss training initiatives, open communication channels for sharing safety insights, and regular team meetings focused on safety goals. Show your commitment to making safety an ongoing priority.

Share your insights on current trends and challenges in the field of Trust & Safety, such as emerging technologies, user behavior trends, and regulatory changes. Offer potential strategies to address these challenges, demonstrating your strategic thinking and industry knowledge.

Articulate your passion for social interactions and online safety. Connect your personal values and professional experiences to Yubo’s mission, highlighting how you wish to contribute to creating a safe space for users to connect authentically.