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Mid Site Reliability Engineer

Zipdev is looking to add a remote Site Reliability Engineer to its team of LatAm developers! As a Site Reliability Engineer, you will work as an integrated member of product teams to help build, deploy and reliably monitor cloud services. You will work on complex software development projects to keep important, revenue-critical services up. You will actively develop code and build frameworks to monitor the services deployed in production to drive reliability and performance across a massive scale.

We're looking for a talented Site Reliability Engineer who can work under minimal supervision, define test procedures, and collaborate closely with Developers, Designers, Customer Support, and Engineering Leadership.

What you will do:

  • Build systems and infrastructure to monitor complex, large-scale distributed systems
  • Identify stability/performance issues and collaborate with developers to triage critical issues in production systems.
  • Represent the SRE organization in design reviews and operational readiness exercises for new and existing services
  • Devise ways to actively monitor system throughput, capacity and reliability.
  • Ability to debug complex systems and evolve a running environment without downtime.
  • Engage in service capacity planning and demand forecasting, software performance analysis and system tuning.
  • Drive standardization efforts across multiple disciplines and services in conjunction with embedded SREs throughout the organization.
  • Bachelor’s degree in Computer Science or equivalent work experience as System Administrator with programming skills.
  • 3 -4 years of proven professional experience as a Site Reliability Engineer.
  • Experience with one or more general-purpose programming/scripting languages including but not limited to: Python, Bash, Perl or Go.
  • Fundamental knowledge of technologies across a broad range of disciplines: virtualization storage, networking, server, and security
  • Understanding of systems and application design, including the operational trade-offs of various designs.
  • Demonstrable knowledge of Unix, TCP/IP, HTTP, web application security, and experience supporting multi-tier web application architectures.
  • Experience in analyzing logs and troubleshooting large-scale distributed systems.
  • Excellent organization, time management, and communication skills.
  • Currently living in Latin America.

Nice to have:

  • Experience with instrumenting and monitoring production systems (ELK stack, Zabbix, Nagios, Statsd/Graphite, APM, etc.)
  • Experience with Amazon AWS Infrastructure (EC2, S3, VPC, Security Groups, RDS) and related services desired
  • A working understanding of Docker, Vagrant, Ansible/Chef/Puppet.

Our Recruitment Process

  • Video Interview
  • 20-minute take-home skills test
  • 30-minute Call with the Recruiter (project, benefits, etc.)
  • Interviews directly with the client (depending on the project the # of interviews may vary, this may include an assessment)
  • Final Offer

  • Work remotely Monday - Friday, 40 hours a week (no weekends)
  • Vacation: 10 business days a year
  • Holidays: 5 National Holidays a year
  • Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Zipdev Day)
  • Parental Leave
  • Health Care Reimbursement
  • Active Lifestyle Reimbursement
  • Quarterly Home Office Reimbursement
  • Payroll Deduction Purchase Plans
  • Longevity Bonus
  • Continuous Learning Bonus
  • Access to Training and Professional Development Platforms
  • Did we mention it's REMOTE?!!

One of our core values at Zipdev is "Be authentic." that's why we encourage you to answer the application form in your own words; we are interested in getting to know you, not a digital assistant.

Wondering how our remote environment or our payment method work? We've put together some helpful answers in our FAQs at the bottom our our career site. Take a look and let us know if you have any other questions!

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What You Should Know About Mid Site Reliability Engineer, Zipdev

Zipdev is on the hunt for a talented Mid Site Reliability Engineer to join our amazing remote team! As a Site Reliability Engineer with us, you’ll become an integral part of our product teams, working collaboratively to build, deploy, and reliably monitor cloud services. You will dive into complex software development projects that keep our revenue-critical services running smoothly. Your role will involve developing code and creating frameworks to monitor our deployed services, ensuring performance and reliability at scale. We value your ability to thrive under minimal supervision while getting involved with defining test procedures and collaborating closely with Developers, Designers, and Engineering Leadership. Your day-to-day responsibilities will include building systems to monitor large-scale distributed environments, identifying stability and performance challenges, driving operational excellence, and making impactful decisions that enhance our services. If you have experience in debugging complex systems, engaging in service capacity planning, and a thirst for continuous improvement in technology, you might just be the Mid Site Reliability Engineer Zipdev needs! Your background in Computer Science, along with your hands-on experience as a Site Reliability Engineer, will equip you to tackle our unique challenges. We’ll not only help you grow in your profession but also support a healthy work-life balance with remote work, generous vacation days, and various benefits. If you’re passionate about improving systems and maximizing performance, we'd love for you to join our family!

Frequently Asked Questions (FAQs) for Mid Site Reliability Engineer Role at Zipdev
What are the responsibilities of a Mid Site Reliability Engineer at Zipdev?

As a Mid Site Reliability Engineer at Zipdev, your responsibilities will include building systems and infrastructure to monitor complex distributed systems, identifying stability and performance issues, participating in design reviews, and actively monitoring system throughput and reliability. You'll engage in service capacity planning and ensure consistent collaboration with Developers and Engineers.

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What qualifications do I need to apply for the Mid Site Reliability Engineer position at Zipdev?

To apply for the Mid Site Reliability Engineer role at Zipdev, you should have a Bachelor’s degree in Computer Science or equivalent experience as a System Administrator, along with 3-4 years of experience as a Site Reliability Engineer. Proficiency in programming languages such as Python, Bash, or Go, as well as a fundamental understanding of Unix, networking, and web application security is essential.

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Does Zipdev require specific technical skills for the Mid Site Reliability Engineer role?

Yes, Zipdev looks for candidates with technical skills like proficiency in general-purpose programming/scripting languages, knowledge of technologies covering virtualization, storage, networking, and security, along with experience in analyzing logs and troubleshooting distributed systems. Familiarity with AWS infrastructure and monitoring tools is also preferred.

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How does Zipdev's remote work policy support Mid Site Reliability Engineers?

Zipdev offers a fully remote work environment for Mid Site Reliability Engineers, allowing you the flexibility to work from home during standard hours, Monday through Friday. We also provide substantial benefits such as vacation days, health reimbursements, and bonuses to ensure a balanced work-life integration.

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What is the recruitment process for the Mid Site Reliability Engineer position at Zipdev?

The recruitment process for the Mid Site Reliability Engineer position at Zipdev involves a video interview, a 20-minute take-home skills test, a recruiter call, followed by potential interviews with the client. The process is tailored to ensure we find the best fit for both candidates and our dynamic team.

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Common Interview Questions for Mid Site Reliability Engineer
Can you explain your experience with monitoring large-scale distributed systems?

Certainly! When answering this question, focus on the specific tools and methodologies you've used to monitor systems, such as ELK stack or Nagios. Elaborate on the challenges you faced and how you ensured system reliability and performance.

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How do you approach debugging complex systems?

In your response, you might discuss your systematic approach to identifying issues, using logs, and engaging with relevant team members to troubleshoot. Provide a real-world example where you successfully resolved a major issue.

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What programming languages are you skilled in, and how have you applied them in your previous roles?

Mention the languages you are proficient in, for example, Python or Go, and describe key projects where you incorporated these skills to enhance reliability or performance. It's helpful to cite tangible outcomes from these initiatives.

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Describe your process for performing capacity planning and demand forecasting.

Outline the steps you take to assess current system usage, predict future needs, and collaborate with stakeholders to ensure capacity meets demand. Utilizing real data and metrics can illustrate your analytical abilities well.

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What tools have you used for system monitoring, and how effective were they?

Discuss specific tools you have experience with, such as Zabbix or StatsD for monitoring, and the key metrics you tracked. Share insights on how these tools improved system performance and reliability.

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How do you keep your technical skills updated in a rapidly growing field?

Talk about the resources you use to stay informed, such as online courses, webinars, tech books, or communities that focus on SRE and cloud technologies. Highlight any recent learning experiences that have added value to your skillset.

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Explain a time when you successfully handled a critical issue in production.

Share a real example where you faced a critical production issue, detailing the steps taken, collaborations involved, and the ultimate resolution. Ensure to demonstrate your decision-making and teamwork skills.

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Can you discuss your experience with cloud services like AWS?

Provide specifics about the AWS services you've worked with, like EC2 or S3, and how you utilized them to enhance system reliability or scalability. Real-world examples showing successful implementations are beneficial.

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What strategies do you use to engage with developers and engineers effectively?

Outline your communication approach, emphasizing active listening and collaboration. You can also mention successful past experiences where building these relationships led to improved outcomes.

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How do you handle stress and high-pressure situations in your role?

It's critical to convey your stress management techniques, whether through staying organized, prioritizing tasks, or employing problem-solving strategies. Providing examples of how you maintained composure in a past situation will strengthen your response.

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Full-time, remote
DATE POSTED
April 3, 2025

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