Fulfillment Associate

We Are Redefining How People Approach Their Health

ZOE is the science and nutrition company on a mission to improve the health of millions. ZOE changes lives through its membership, which combines personalised advice and support to help people make smarter food choices every day. Created by the world’s top scientists, ZOE’s approach has been proven through clinical trials published in Nature Medicine. We are a remote-first, high-growth scaleup backed by founders and investors who have built multi-billion dollar companies and share our vision. Running the world’s largest nutrition science study allows us to combine our novel research with cutting-edge AI to support over 120,000 members. 

We passionately believe in giving people the information they need to feel better today and live longer and healthier lives. We extend our industry leading influence through publishing our research in the world’s leading scientific journals, and bringing advice to millions through our social media channels and our chart-topping ZOE Science & Nutrition podcast.

Our team of ZOEntists is at the heart of everything we do. Together, we’re building a culture rooted in ownership, inclusivity and transparency, where ZOEntists are passionate about delivering great results, having an impact, and learning quickly in the open. We want our teams to have the freedom to make long-term, high-impact decisions, and the well-being of our teammates and the people around us is a top priority.

Visit our career page to learn more.

About the team

The Operations team is responsible for the execution and success of our D2C member experience and B2B supply chain. This team covers all backend operations from order to results delivery for our food products and home testing kits; and retail product supply chain. This includes inventory & fulfilment, vendor management & performance, and testing data analysis. We bridge the gap between member expectations and lived experience. Our team is innovative, driven and passionate about ZOE’s mission to improve the health of millions.

About the role

The Fulfillment Associate role is crucial in ensuring that our customers receive their orders with speed and care. This entry-level position provides an opportunity to develop valuable skills in strategic execution, data-driven improvements, and team collaboration. If you’re detail-oriented, enjoy working in a team environment, and want to be part of a company that prioritises inclusion and growth, we encourage you to apply.

• Complete assigned tasks with accuracy, closely following instructions and timelines while maintaining high standards.
• Take pride in personal deliverables, ensuring that each order is handled with quality and care.
• Escalate issues proactively and propose simple, thoughtful solutions to keep operations running smoothly.
• Use performance metrics to gauge progress, working with managers and team members to understand key metrics that drive success.
• Engage in basic data analysis to identify process improvements and help create a better experience for our customers.
• Regularly ask questions to deepen your understanding of fulfillment metrics and the “why” behind our processes.
• Practice active listening, empathy, and teamwork with colleagues, appreciating the diverse perspectives and ideas each person brings.
• Ask thoughtful questions and provide input to improve team processes and solve common issues.
• Seek and offer feedback to learn and grow in your role, contributing to a positive, collaborative, and inclusive team culture.
• Support the wider Ops team with ad hoc tasks related to the wider supply chain and results pipeline

• High school diploma or equivalent.
• No prior experience required; experience in warehousing or fulfillment is a plus.
• Strong attention to detail, basic math skills, and the ability to follow instructions accurately.
• Flexibility to work various shifts, including weekends and holidays, as needed.
• Ability to work collaboratively as part of a team.
• Motivation to continuously improve and develop within the role.

• Talent Acquisition Screen (30 minutes): This is an opportunity for us to learn more about your background, motivations, and interest in the role. We'll also discuss your previous experiences to gauge how they align with the key requirements of the position and the company’s expectations.
• Hiring Manager Screen (45 minutes): This interview will focus on your work experience, skills, and how they apply to the specific tasks and responsibilities of the Fulfilment Associate role. The Hiring Manager will also discuss your approach to problem-solving and your ability to work effectively in a fast-paced environment.
• Skills-Based Interview (45 minutes): This interview will focus on assess your technical skills and experience related to the role.
• Behavioural Interview (45 minutes): This interview follows a behavioural approach, focusing on how you’ve demonstrated key competencies in past roles. We’ll explore your alignment with our company values, culture, and mission, discussing how you approach challenges and work with others to achieve results.

The experience, skills, and attributes listed above reflect what we believe will contribute to success in this role. If you're passionate about ZOE and the opportunity, but don't meet 100% of the criteria, we still encourage you to apply. We are committed to supporting growth and are happy to offer upskilling opportunities where possible.

Compensation Philosophy

At ZOE, we are committed to offering competitive and equitable compensation that reflects the value of each role and aligns with regional labor market standards. Our approach to compensation goes beyond just base salary — we offer a comprehensive package that includes base pay and stock options, ensuring that every team member is rewarded for their contributions to the company’s growth and success.

We believe that building a thriving team requires not only providing fair and competitive compensation but also fostering an environment where success is shared collectively. Our total compensation package is designed to support the well-being of our employees, recognise their individual contributions, and empower them to grow alongside ZOE.

Benefits & Perks

At ZOE we understand the significant role our benefits play in motivating, inspiring and safeguarding our employees' well-being. Our benefits strategy is thoughtfully designed to echo our mission and values, recognising the diverse needs arising from different life stages of our ZOEntists.

Our approach to benefits takes an inclusive and flexible view of both personal and professional growth. From competitive health and wellness packages to future-securing pension / 401k schemes, inclusive parental policies, building connection, and tailored professional development programs, we've got you covered.

🏥 Medical Insurance (provided by Justworks); Covering our ZOEntist’s premium on our base plan, the A4. All other dependants can be added to the scheme, or you can choose a higher cost scheme, but this will be at your own cost and deducted from your bi-weekly pay check.

👀 Vision Insurance (provided by Justworks). One plan to choose.

🦷 Dental Insurance (provided through Justworks). One plan to choose.

👩‍🔬 Get your own ZOE Kit!: As part of the ZOE family, we know how excited you must be to understand your own unique biology and start finding out what foods work for you. So we are offering all ZOEntists the opportunity to have a ZOE Test Kit for free!

💛 Wellness Budget: As a company on a mission to improve the health of millions, it’s important to us that you are looking after your own health. Overall wellness is just as important as your physical health. At ZOE, we recognise our ZOEntists work hard and we want to support your health and wellbeing in a holistic and well-rounded sense.

💛  Life, ADD & Long-Term Disability Insurance: ZOE US individual Life Insurance and Long-term disability insurance are provided to you via Lincoln.

📱 YuLife Wellbeing App: Yulife is a wellbeing app that rewards steps and mindful minutes with 'YuCoin', which you can use to claim wellness rewards and discounts.

🤒 Sickness & Absence: If you are unwell, we want you to take the time you need to recover regardless of how long that is. We guarantee full pay for 10 days in a rolling 12-month period.

🧘 Yoga: Each week, we have 2 optional yoga sessions on Thursday mornings and Friday lunchtimes! Come along for some stretching 🤸

🤗 Employee Assistance Programme (EAP): EmployeeConnect is an employee assistance program that provides professional, confidential counselling for employees and their loved ones, helping them improve their situations, both at home and at work.

💙 Mental Health Support: We offer this type of support through a number of channels, including insurance policies (depending on which plan you select), and the Employee Assistance Program, as well as Spill, a Slack-integrated video therapy + resource provider.

✚ More JustWorks benefits offers additional benefits such as One Medical, Kindbody, Teledoc, Talkspace and Commuter benefits.

🏖️ Annual Leave: 20 days annual leave (prorated in the first year based on start date).

💛 Life Event Day: This is 1 day per year for you to use for an event you’re personally celebrating (e.g. your birthday!)

💆 Reset Days: We have 2 company-wide Reset Days per year, which is a chance for everyone to log off & reset!

💰 401k by Guideline.

🐣 Parental Leave: We want to ensure our new parents feel supported at ZOE. Therefore primary caregivers receive 16 weeks of ZOE enhanced maternity pay and secondary caregivers receive 8 weeks. All employees become eligible for this benefit if they have worked for ZOE for one year before the due date.

👥 Social Budget: Each ZOEnist has an individual monthly social budget of £50 to spend toward in-person or virtual events or social gatherings.

🤝 Volunteering Day: ZOEntists have 1 paid day per year to volunteer and give back to their communities. Possible activities include helping at a food bank, an animal shelter, or community cleanups.

We continue to build a benefits package that invests in our team members’ long-term personal and professional growth and wellbeing, adding to this list as it evolves.

Equal opportunities

 We are committed to fostering a diverse and inclusive team where every individual can bring their authentic self to work. We believe that this is key to our success and are dedicated to positively impacting the tech industry. As part of our commitment to equal opportunities, we encourage candidates from underrepresented backgrounds to apply. We ensure a respectful and inclusive environment for all and do not discriminate on the basis of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. If you require any accommodations during the interview process, please feel free to inform us, and we will make every effort to support your needs.