Job details

Patient Coordinator

At ZoomCare we are working hard to make healthcare easy. Our mission is to deliver innovative, high-quality, convenient healthcare when patients need it. We offer same-day, no-wait visits in urgent care, primary care, and specialty care and we're expanding from our roots in the Pacific Northwest to new markets. We hope you will apply to become part of our dedicated, fast-moving team of superstars!

ZoomCare is seeking a Patient Coordinator to join our team! The Patient Coordinator is responsible for processing, following up, and communicating with patients for inquiries about services, referrals, medications, and procedure orders including labwork or imaging that are generated by the provider, patients, and external facilities. Processes may include complex patient care coordination in partnership with Medical providers and facilities. This is a full time remote position. Candidates must reside in Oregon or Washington.

Available Schedules:

Sunday through Wednesday 8am - 6:30pm

Sunday through Wednesday 9:30am - 8:30pm

Wednesday through Saturday 8am - 6:30pm

Wednesday through Saturday 9:30am - 8pm

*Training will be remote up to 3 weeks Monday through Friday 9AM - 5:30PM

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Represent our values: Awesome, Creative, Respectful, Team Players, Get it Done.
Serve as the primary point of contact for patient questions and concerns regarding their referrals, imaging, labwork, medications and other treatment plan needs.
Collaborate with healthcare providers and facilities to ensure that all aspects of a patient’s care are synchronized. This involves managing referrals, coordinating tests and procedures, and ensuring timely delivery of care services.
Coordinate and communicate patient medications and authorization information with pharmacies and insurance providers.
Communicate with patients or healthcare facilities regarding the status of patient labs, imaging, and other medical services.
Complete or receive schedule requests and schedule patients using appropriate resources and knowledge for all appointment types to fulfill treatment plans.
Utilize critical thinking skills to identify and solve problems, evaluating options, and implementing solutions.
Maintain accurate and up-to-date patient records, demographic information, as well as document all interactions, interventions, and outcomes to ensure continuity of care and compliance with regulatory standards.
Monitor patient progress and satisfaction to identify any areas for improvement.
Treat patients with empathy and respect while conducting oneself in a professional manner in written and verbal correspondence.
Other duties as assigned.

QUALIFICATIONS

High school diploma or GED equivalent, required.
Bachelor’s degree in relevant field, preferred.

2+ years of experience in customer service or healthcare setting, preferred.
1+ years of experience with EHR systems (athenaOne), preferred.

A solid understanding of medical terminology and insurance processes is essential.
Experience working in a remote setting, preferably with high volume inbound and outbound telephonic services.
Manage multiple tasks, appointments, and patient records simultaneously in a high volume, timely environment.
Excellent communication skills, both verbal and written.
Proficient in Google Suite, Microsoft Office and other computer software programs.
Strong attention to detail and ability to maintain accurate records.
Ability to work independently and as part of a team.
Strong customer service skills and ability to interact with patients in a professional and compassionate manner.
Ability to maintain confidentiality of patient information and adhere to all HIPAA regulations.

COMPENSATION PACKAGE

Medical, Dental, Vision benefits
401K with employer match
Paid Time Off, Paid Holidays, Paid Parental Leave, Sabbatical Program
Hourly Pay Rate: $22.00-$24.00 depending on experience

WORKING CONDITIONS

Prolonged periods of sitting and/or standing at a desk and working on a computer.
Communicate with others daily by telephone, e-mail, virtually, or in person consistently throughout the workday.
Regular exposure, discussion, and processing of sensitive and confidential information related to patient care and coordination.
Adhering to and applying established process protocols in a timely manner.
Able to travel to the central office when necessary (6 - 12 times a year).

ZoomCare is committed to the safety and wellbeing of our employees and patients. Therefore, we require that patient-facing employees receive all required vaccinations, including, but not limited to, Hepatitis B., MMR, PPD, Varicella (Chickenpox), TD/TDAP, and all employees to receive COVID-19 as a condition of employment. Medical and religious exemptions or reasonable accommodations may apply.

ZoomCare Glassdoor Company Review

2.9

ZoomCare DE&I Review

3.53

CEO of ZoomCare

Jeff Fee

Approve of CEO

By ZoomCare

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FUNDING

Private

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Health Care Services & Hospitals

TEAM SIZE