E-commerce Operations Lead with French or Dutch (all genders)

More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.

We're on a mission to create joy for pets and their parents, driven by our core values of Care, Courage, Openness, and Simplicity. At the heart of everything we do, they inspire us to grow, raise the bar for our customers and fuel a pet-first business.

We are looking for a dedicated and results-driven leader to join our Central Shop Operations team as a Shop Operations Lead for our online shops in France, Belgium, and the Netherlands. In this role, you will lead a team of 10 Shop Operations Specialists, ensuring the seamless execution of e-commerce operations while maintaining high-quality standards in product activation, promotions, campaigns, and website management. You will also play a key role in driving process optimization, fostering knowledge sharing, and enhancing operational efficiency across multiple markets.

Your Responsibilities:

• Lead, coach, and develop a team of 10 Shop Operations Specialists, ensuring high performance and professional growth.
• Oversee all shop operations activities, including task allocation and workflow management.
• Monitor team performance, identify improvement areas, and implement action plans.
• Ensure smooth execution of key processes, such as product activation, optimizing product descriptions, assigning products to the right categories, and managing banners, landing pages, and content pages.
• Collaborate closely with key stakeholders, including the Campaigns Team, Marketing Team, Category Managers, Optimization Teams, and Business Process Outsourcing partners.
• Drive process optimization, implement best practices, and enhance operational efficiencies.
• Perform quality checks to ensure accuracy, consistency, and compliance with standards.
• Provide hands-on support during absences or periods of high workload to maintain smooth operations.

• Fluent in French or Dutch and English (German is a plus).
• 2-3 years of experience in a related field (e-commerce preferred).
• First leadership experience is highly valued.
• Strong marketing or commercial knowledge.
• Excellent communication and leadership skills.
• Strong problem-solving and organizational abilities.
• Ability to adapt to changing priorities and embrace new technologies and processes.
• Comfortable working in international teams.
• High attention to detail and a strong customer focus.

With more than 1,000 passionate professionals located across 10 European offices, we believe our success comes from working together and leveraging our international strengths. Expect to work in a hybrid environment, collaborating with colleagues in different locations remotely.

Our benefits:

🐾 20% discount in our zooplus shop
📖 Internal and external training
🎈 Team events
#LI-Hybrid
✈️ Two extra vacation days and days off on 24th and 31st of December
🩺 Private medical care and life insurance
🍽️ Multicafeteria system including Multisport card

Want to know more? Learn more about zooplus here, and check out our LinkedIn, Instagram, TikTok and YouTube to get a glimpse into the zooplus culture.

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.