Collections Administrator (Hybrid)

Our Story

Hello there. We’re Zopa.

We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! 

We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. 

If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife

The Collections and Recoveries team is a specialised group within Zopa's highly regarded customer services, dealing with borrowers in arrears and seeking suitable solutions to remedy their accounts.

We are looking for a Collections Administrator to provide administrative back-office support to the Collections Team by ensuring all written and email communications are responded to appropriately, in line with Zopa procedures and legislative requirements.

• Ensuring all written correspondence received is logged and responded to within internal SLAs, making sure time-sensitive documents are addressed promptly
• Liaising with debt management companies and insolvency practices by email and telephone on a case-by-case basis
• Responding to borrower and third-party email queries properly to avoid repeat questions
• Sending out and reviewing income and expenditure schedules, checking offers made against published trigger figures, and accepting or challenging offers based on the outcome.
• Setting arrangements based on offers related to borrowers' financial difficulties, ensuring correct payment dates and amounts are input, and making sure the paying party fully understands their commitment.

• Ideally, you’ll have administration experience in Collections or a similar Credit Control role
• Previous experience working in a customer focused environment, with financial experience preferable
• Excellent grammar and written communication skills
• Punctual and flexible in adapting to changing environments based on role requirements
• Confident using Microsoft Office such as Outlook, Excel and Word. Previous experience of using Salesforce would be useful but not essential
• Able to work under own initiative and suggest new and improved ways to provide best practice
• You’re friendly, empathetic and have a strong work ethic
• You’re self-motivated, show initiative and are an excellent teammate.

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Flexible working? Yes please!

At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work-life balance. Our teams work in a hybrid manner, from our vibrant UK offices and the comfort of their own homes, at a frequency that suits the team and the work they do.

Not only that – you'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.

*Subject to having the right to work in the country of choice

Diversity Statement

Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.