Office & Reception Manager

Our Story

Hello there. We’re Zopa.

We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! 

We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. 

If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife

We are recruiting for an Office & Reception Manager.

This role is at the heart of our workplace experience and is based 5-days per week in our vibrant London Bridge HQ. The working hours are 09:00-17:30 - Monday to Friday.

You’ll be positive, proactive, and approachable. Our workplace experience team play a big part in making the office a place where our staff can thrive.

• Facilities Management: Being the first point of contact for any issues/incidents that may arise, using initiative to problem solve. This includes managing cleaners, contractors, and suppliers
• Raise permits with building management for any contractors and for all office works e.g., Painting, installation of new equipment etc
• Complete daily checks of office space and meeting rooms to ensure they are tidy and presentable for Zopians and visitors. Ordering new furniture/office equipment where needed
• Being first point of contact for our small office in Stoke. This includes liaising with the on-site contact there, calling in facilities issues and maintaining relationships with the building management.

• Health and Safety: Keep up to date with all H&S laws and ensure we are compliant
• Book our annual Fire Risk assessment and general risk assessment and ensure we always have the right number of certified First Aiders and Fire Wardens  
• Record any office H&S incidents and action plans where appropriate. Take action on desk assessment issues.

• General Duties: Complete the morning set up – clean coffee machines, fill up the snack station, breakfast items, and drinks fridges 
• Managing reception including, guest/contractor management, post, staff pass system, managing inventory, and problem-solving as issues arise
• Keep staff updated with any relevant information, linking with internal communications
• Weekly ordering of food/drink and office supplies, keeping within budget.

• Events: Organise our annual Summer and Christmas parties, as well as other events - ensuring there are no problems, and we keep within budget.

• You'll have demonstrable experience in office and/or reception management
• You may have a qualification in Health and Safety or knowledge of this area
• You'll be a great communicator able to quickly resolve issues using your initiative
• You have the ability to work autonomously and keep tasks in order
• You’re positive, proactive, and approachable.

Flexible working? Yes please!

At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work-life balance. Our teams work in a hybrid manner, from our vibrant UK offices and the comfort of their own homes, at a frequency that suits the team and the work they do.

Not only that – you'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.

*Subject to having the right to work in the country of choice

Diversity Statement

Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.