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Senior Technical Product Manager

About Zowie:

At Zowie, we believe that buying online should feel like walking into your favorite local shop: personal, friendly, and easy. Our mission is to recreate offline shopping experiences online - but better. Zowie brings speed and empathy to customer interactions. Our platform automates responses to repetitive questions around return policy, order status, etc., and saves time for customer service agents, who can then proactively turn website visitors into paying customers. It can work as an add-on with existing tools (Zendesk, Shopify, Gorgias, etc.) or become a standalone customer service platform.


We are:

🚀 Growing fast. We plan on keeping the Team growing! You’ll have a lot of autonomy and impact as we grow.

🏈 Like a sports team. We take ownership of our work and believe in personal accountability. At the same time, we work together, support each other, and focus on winning as a team.

🧑‍💻 Remote-first and hours are flexible. We allow everyone to figure out the best ways to collaborate with their team. At the end of the day, it's about delivering! Those in Poland can work from our offices in Cracow and Warsaw.


We strive to be:

💪 Ambitious and innovative. We don’t settle on existing solutions and keep looking for better ways to tackle challenges.

👻 Bold and free-thinking. We trust our employees to find the best solutions.

🤸‍♀️ Agile and high-performing. We work smarter, not harder. We use our OKRs to keep ourselves focused.

🤠 Unafraid of change. Zowie is growing, and the market is changing. We thrive in an ever-evolving environment.



What you'll do:


As a Senior Product Manager, you’ll be working closely with a team of 2 Product managers, Jeremi - our Group Product Manager leading the vision and strategy for Zowie’s Products, Maciej - Zowie’s Co-Founder, Michał - our VP of Engineering, our Design team led by another Michał and our smart Engineering teams! 


You’ll be responsible for one or more of our Zowie Products. Your job will include:

 💡 Own the definition, refinement, and delivery of key performance indicators.

 💡 Be the expert on KPIs within your product area.

 💡 Discovering opportunities and running continuous research using qualitative (interviews with customers, prospects, our TAM, etc.) and quantitative methods (product analysis, surveys, etc.).

 💡 Prioritization of opportunities on the roadmap and ensuring proper stakeholder alignment.

 💡 Collecting and managing product insights in collaboration with Sales, Customer Success, and others.

 💡 Defining product solutions and collaborating with Design and Engineering functions to deliver the best results for our customers.

 💡 Leading the documentation process for your products and ensuring proper team alignment around the business value and scope of the products.

 💡 Being the product advocate for Sales, Marketing, and Customer Success teams. Aligning everyone around your product vision and making sure that the teams have everything they need to help customers adopt the product.


We want you to be as autonomous as you can. We value creativity, innovation, and rapid hypothesis testing.


We’re a fast-growing startup - things are constantly changing here. We’re happy to answer any questions you might have before starting the recruitment process.



Ideally, you'll bring with you:
  • 3+ years of experience in Product Management, ideally within SaaS space
  • Technical background. You are well-versed in understanding technical concepts and will not shy away from diving into code to understand the product
  • The ability to identify customers’ needs and struggles using different quantitative and qualitative techniques
  • The ability to prioritize projects and customer issues based on impact and team workloads
  • Experience collaborating with Product Designers and Engineers to find the best solution based on customer needs and struggles
  • A willingness to work with multiple customer-facing teams, evangelize our product, and address issues faced by other teams at Zowie
  • Experience in leading customer interviews
  • Experience in analyzing the success of released features


It will be awesome if you have:
  • Being a part of product company that grew from $1M to $100M in revenues
  • Experience with building apps marketplaces and API-enabled solutions
  • Product Design skills


We will offer you:

👉 Employee Stock Option Plan (ESOP). You’re a part of our company’s future success.

👉 Unlimited paid time off. We trust each other and don’t count days.

👉 Great company offsites and individual integration budgets. We spend time together in person to strengthen our team.

👉 Health benefits. We offer an additional health insurance package.

👉 Development budget. We want to grow personally and professionally together.

👉 Home-office funds. Make yourself a comfy space for work on a daily basis.

Customer Service teams at eCommerce brands are constantly struggling to keep up with increased demand while still providing an exceptional customer experience. In steps Zowie. Zowie is the only AI powered chatbot built specifically for eCommerce t...

1 jobs
DEPARTMENTS
Product Management
SENIORITY LEVEL REQUIREMENT
Senior
TEAM SIZE
51-200
LOCATION
Hybrid
DATE POSTED
February 11, 2024

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