Customer Success Engineer - job 3 of 3
About Zscaler
Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.
Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.
Job Description:
- Work collaboratively with Customer Success and Sales teams to drive adoption, value and customer outcomes across all segments.
- Identify trends in Customer Scorecard health data to identify gaps in technology adoption and help close those gaps by building a plan to action.
- Present at Customer User Groups covering best practices for achieving goals, experiences and recommendations around ZS technology.
- Deliver internal technical sessions to Customer Success Managers to help them drive technology adoption at scale through training and building adoption playbooks.
- All while working cross functionally with Customer Success, Product, Engineering and Support teams.
Qualifications
- 3-5 years of experience in a customer facing, technical role such as sales engineering, Customer Success Manager, or Technical Account Manager
- Ability to frame and simplify content and messaging for various audiences: technical, management, executive
- Able to understand technology (both at a high and low level) and translate to business implications, Drive value realization conversations.
- Strong written and verbal communication skills in English are required.
- Presentation, communication and meeting management skills
- Consultative nature
- Self-Starter
Technical Expertise Required:
- Good understanding of the Enterprise IT business
- Good understanding of HTTP and TCP/IP
- Preferable: background in Internet and Security technologies such as SWG, Sandboxing, Firewalls, DLP, and VPNs
#LI-AA5
Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.
See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
By
Zscaler
Zscaler: Securing your cloud transformation We are passionate about being the best; the best global security company that enables mobile and enterprise businesses to be more secure, safer, and faster.
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