Job details

Escalation Engineer

Zscaler is seeking an experienced Escalation Engineer to join the Customer Success team, focusing on support issues and ensuring customer satisfaction.

Skills

Support experience
Troubleshooting skills
Networking knowledge

Responsibilities

Engage with customers on escalated support issues
Participate in a 24x7 Support Operation
Work with Engineering and assist the customer with testing or troubleshooting
Reproduce customer issues to verify problems
Document any incident resolution in the technical support database

Education

Bachelor's degree in related field

Benefits

Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement

To read the complete job description, please click on the ‘Apply’ button

By Zscaler

Zscaler: Securing your cloud transformation We are passionate about being the best; the best global security company that enables mobile and enterprise businesses to be more secure, safer, and faster.

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FUNDING

Public

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Senior

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE