Job details

Manager, Product Support

Zscaler is a leading cloud security company seeking an experienced Manager of Product Support to enhance their Customer Success Strategy & Operations team. You will manage a team, collaborate across functions, and support clients during incidents.

Skills

Team management
Web-based security knowledge
Network infrastructure expertise
Customer management skills

Responsibilities

Establish operational goals and delegate tasks to the team
Promote and support the Product Support team
Collaborate with Support, Engineering, Ops, and sales teams
Assist Customer Success Managers in project and engagement plans
Resolve complex technical issues for clients

Education

Minimum university degree in IT or related field

Benefits

Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement

To read the complete job description, please click on the ‘Apply’ button

By Zscaler

Zscaler: Securing your cloud transformation We are passionate about being the best; the best global security company that enables mobile and enterprise businesses to be more secure, safer, and faster.

344 jobs

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FUNDING

Public

DEPARTMENTS

Product Management

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE