Job details

Manager- Product Support - job 1 of 2

Zscaler is a leading provider of cloud-based security solutions, seeking an experienced Manager - Product Support to join their Customer Success team to enhance organizational efficiency and customer satisfaction.

Skills

Product support management
Technical guidance
Customer issue resolution
Data analysis
Team collaboration

Responsibilities

Manage a team of product support specialists or engineers
Resolve escalated customer issues and complaints
Provide technical guidance to teams and external customers
Track main support metrics such as response time and customer satisfaction
Collaborate with product management, engineering, and sales teams

Education

Bachelor of Science in Computer Science/Engineering or equivalent advanced industry certifications

Benefits

Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement

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By Zscaler

Zscaler: Securing your cloud transformation We are passionate about being the best; the best global security company that enables mobile and enterprise businesses to be more secure, safer, and faster.

296 jobs

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FUNDING

Public

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE