Job details

Manager- Product Support

Zscaler is looking for an experienced Manager - Product Support to join their Customer Success team. This role involves managing a team, developing support strategies, and ensuring customer satisfaction.

Skills

Support management
Customer escalation management
Technical expertise in web security products
Metrics tracking
Collaboration skills

Responsibilities

Manage a team of product support specialists
Develop and implement product support strategies
Manage and resolve escalated customer issues
Provide technical guidance to teams and customers
Track main support metrics
Collaborate with other teams for effective communication
Identify opportunities for process improvement
Share customer feedback for product enhancements
Ensure quality in customer interactions
Manage customers and partners effectively

Education

Bachelor of Science in Computer Science/Engineering or equivalent certifications

Benefits

Multiple health plans
Flexible time off policy
Hybrid working model
Parental leave options
Retirement options
Education reimbursement

To read the complete job description, please click on the ‘Apply’ button

By Zscaler

Zscaler: Securing your cloud transformation We are passionate about being the best; the best global security company that enables mobile and enterprise businesses to be more secure, safer, and faster.

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FUNDING

Public

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE