Principal Product Solution Engineer

As a Principal Product Solution Engineer at Zscaler, you will be integral to deploying and operationalizing the Branch Connector for customers, acting as a liaison between customers and our product teams. This includes conducting product demonstrations, providing technical sessions to support teams, and managing engagements while advocating for customer feedback to enhance our offerings.

To be considered for this role at Zscaler, candidates should possess at least 8+ years of experience in roles such as Sales Engineer, Consulting Engineer, or Solution Architect. Proficiency in areas like SD-WAN, routing protocols, and cloud services is essential. Strong communication skills and a Bachelor's Degree in a relevant technical field are also critical.

Zscaler is dedicated to the professional development of its employees. As a Principal Product Solution Engineer, you will have opportunities for continuous learning through technical training sessions, mentorship programs, and involvement in high-impact projects, all aimed at enhancing your skills and career trajectory within the company.

Success in the Principal Product Solution Engineer role at Zscaler requires hands-on experience with technologies related to SD-WAN, routing protocols, firewalls, and cloud-based services. A deep understanding of network fundamentals will empower you to address customer needs and showcase our innovative solutions.

Zscaler prides itself on fostering a dynamic, inclusive culture that celebrates innovation and collaboration. With a commitment to diversity and a focus on employee well-being through various comprehensive benefits, Zscaler offers an environment where Principal Product Solution Engineers can thrive and feel valued for their contributions.

In your answer, provide specific instances where you've implemented or supported SD-WAN solutions. Highlight your understanding of how SD-WAN enhances network security and performance, which is critical for customer adoption and overall satisfaction.

Discuss your methods for collecting and analyzing customer feedback. Emphasize how you integrate this feedback into product discussions and how it has led to improvements, showcasing your commitment to customer advocacy within a technical role.

Share a structured approach: understand the audience’s needs, tailor the demo to highlight relevant features, and engage with the audience to address their specific concerns. Utilize storytelling to make technical features relatable and impactful.

Provide a detailed narrative about the issue, your thought process for problem-solving, and the result. Highlight your analytical skills and ability to collaborate with teams to find solutions that improved the customer experience.

Explain your methods for staying informed, such as following industry publications, participating in webinars, or engaging with professional networks. Discuss how this knowledge influences your contributions to Zscaler as a thought leader in cloud security innovations.

Talk about a situation where you influenced team members towards a common goal through effective communication and relationship-building. Outline techniques you employed that fostered collaboration and engagement among peers.

Discuss qualities such as technical expertise, strong communication skills, leadership ability, and a customer-first mindset. Emphasize how these traits foster effective engagement with clients and contribute to the overall success of product implementations.

Outline a comprehensive training plan that includes hands-on sessions, documentation, and ongoing support. Stress the importance of feedback loops to continually refine the training process based on real-world user experience and challenges.

Describe a systematic approach focusing on setting clear objectives, managing timelines, and utilizing tools for tracking progress. Emphasize the importance of communication with stakeholders to ensure alignment and address any issues proactively.

Articulate your passion for cloud security and how Zscaler’s innovative approach resonates with your professional goals. Express enthusiasm for being part of a company that prioritizes inclusivity and values the contributions of its employees.