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Staff BSA - ServiceNow

Zscaler is a leading cloud security company looking for a Staff BSA - ServiceNow to enhance their platform supporting IT, HR, and Security teams. The role involves innovation and alignment of IT strategies with business goals.

Skills

  • ServiceNow expertise
  • Project tracking tools like JIRA
  • ITSM, HR, and Security modules knowledge
  • API integration experience
  • Performance Analytics

Responsibilities

  • Drive ServiceNow platform implementation and enhancement
  • Develop and implement ServiceNow roadmap
  • Create and manage ServiceNow Performance Analytics dashboards
  • Integrate ServiceNow with external systems using APIs
  • Document and report on business goals and SLAs

Education

  • Bachelor's degree or equivalent experience

Benefits

  • Various health plans
  • Time off for vacation and sick
  • Parental leave options
  • Retirement options
  • Education reimbursement
To read the complete job description, please click on the ‘Apply’ button

Average salary estimate

$148750 / YEARLY (est.)
min
max
$122500K
$175000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Staff BSA - ServiceNow, Zscaler

Are you an experienced Business Systems Analyst looking for an exciting opportunity? At Zscaler, we are seeking a Staff BSA - ServiceNow to join our dynamic Corp Apps IT team in San Jose, California, or remotely. With over 40% of Fortune 500 companies trusting us for secure cloud experiences, your role will be pivotal in enhancing our ServiceNow platform that empowers our teams across IT, Security, HR, and Business Applications. In this individual contributor position, you'll be crafting an innovative roadmap for our ServiceNow implementation that aligns with both IT and business goals. You'll leverage your comprehensive understanding of ITSM, HR, and Security modules, while also driving projects that integrate ServiceNow with external systems. If you have a passion for data analytics, your expertise in creating performance dashboards and reports will be essential. We're looking for candidates with a solid 7+ years of experience in SaaS business systems, especially with a focus on ServiceNow. Your knowledge of methodologies like Agile and your consulting experience in ITOM, IRM, and CMDB will make you stand out. Join us in our mission to enhance enterprise operations and make a significant impact in the realm of cloud security. Your journey with Zscaler promises to be both challenging and rewarding!

Frequently Asked Questions (FAQs) for Staff BSA - ServiceNow Role at Zscaler
What responsibilities does the Staff BSA - ServiceNow at Zscaler have?

The Staff BSA - ServiceNow at Zscaler will be responsible for enhancing our ServiceNow platform, which includes managing ITSM, HR, and Security modules. This role involves developing and implementing a ServiceNow roadmap aligned with business strategies, driving innovation, and ensuring continuous improvement across various teams.

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What qualifications do I need to apply for the Staff BSA - ServiceNow position at Zscaler?

To be successful as a Staff BSA - ServiceNow at Zscaler, you should have at least 7 years of experience implementing SaaS business systems, with 5+ years focused on ServiceNow. A Bachelor's degree is required, alongside expertise in methodologies like Agile, and proficiency with project tracking tools such as JIRA or Confluence.

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What skills are essential for the Staff BSA - ServiceNow role at Zscaler?

Key skills for the Staff BSA - ServiceNow position at Zscaler include in-depth knowledge of ServiceNow modules (ITSM, HR, Security), project management capabilities, experience with REST/SOAP APIs for integrations, and the ability to design Performance Analytics dashboards that support our business objectives.

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Is remote work an option for the Staff BSA - ServiceNow role at Zscaler?

Yes! The Staff BSA - ServiceNow position at Zscaler offers flexibility in working remotely, allowing you to collaborate effectively whether you are in San Jose, California, or prefer to work from home.

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What is the salary range for the Staff BSA - ServiceNow position at Zscaler?

The base salary range for the Staff BSA - ServiceNow position at Zscaler is between $122,500 and $175,000 USD. This range can vary based on experience, skills, and education, along with other factors contributing to compensation.

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Common Interview Questions for Staff BSA - ServiceNow
Can you describe your experience with ServiceNow and its different modules?

When addressing your experience with ServiceNow, highlight specific projects you've worked on, particularly focusing on ITSM, HR, and Security modules. Discuss how you used these modules to solve problems or improve efficiencies.

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How do you approach developing a roadmap for ServiceNow enhancements?

Explain your methodology for gathering stakeholder input, analyzing business needs, and prioritizing features on a ServiceNow roadmap. Mention any frameworks you've used, like Agile, to ensure efficient delivery of enhancements.

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What challenges have you faced when integrating ServiceNow with external systems?

When discussing challenges, share specific examples such as handling complexity in API integrations or managing data consistency. Emphasize how you overcame these issues and maintained stakeholder satisfaction.

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Can you provide an example of a performance dashboard you developed in ServiceNow?

Describe a specific dashboard, including its purpose and key metrics. Highlight how it aligned with business goals and improved decision-making for your team or stakeholders.

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What experience do you have with established SDLC methodologies?

Discuss your familiarity with various SDLC methodologies like Agile, Scrum, or Kanban. Provide examples of how you've applied these methodologies in past roles to enhance project delivery and collaboration.

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How do you manage stakeholder expectations during projects?

Managing stakeholder expectations involves clear communication and regular updates. Share your strategies for engaging with stakeholders, understanding their needs, and addressing any concerns that arise during projects.

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What strategies do you use to ensure successful project tracking in ServiceNow?

Emphasize tools like JIRA or Confluence for project tracking and how you align these with ServiceNow. Discuss methodologies for tracking project progress and ensuring deadlines are met.

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How do you stay updated with new features and changes in ServiceNow?

Discuss attending webinars, participating in user groups, or following ServiceNow updates. Emphasize your proactive approach to learning and adapting to new features that can benefit your projects.

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Describe your experience with ITOM modules within ServiceNow.

Detail your hands-on experience with ITOM modules, including any specific projects or tasks involving Event Management, Orchestration, or CMDB. Highlight the impact of your work on the organization.

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What is your approach to training and onboarding staff on the ServiceNow platform?

Explain your method for training new users, emphasizing the importance of hands-on sessions, documentation, and creating a supportive learning environment to encourage user adoption and competence in ServiceNow.

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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$122,500/yr - $175,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
March 12, 2025

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