Staff BSA - ServiceNow

The Staff BSA - ServiceNow at Zscaler will be responsible for enhancing our ServiceNow platform, which includes managing ITSM, HR, and Security modules. This role involves developing and implementing a ServiceNow roadmap aligned with business strategies, driving innovation, and ensuring continuous improvement across various teams.

To be successful as a Staff BSA - ServiceNow at Zscaler, you should have at least 7 years of experience implementing SaaS business systems, with 5+ years focused on ServiceNow. A Bachelor's degree is required, alongside expertise in methodologies like Agile, and proficiency with project tracking tools such as JIRA or Confluence.

Key skills for the Staff BSA - ServiceNow position at Zscaler include in-depth knowledge of ServiceNow modules (ITSM, HR, Security), project management capabilities, experience with REST/SOAP APIs for integrations, and the ability to design Performance Analytics dashboards that support our business objectives.

Yes! The Staff BSA - ServiceNow position at Zscaler offers flexibility in working remotely, allowing you to collaborate effectively whether you are in San Jose, California, or prefer to work from home.

The base salary range for the Staff BSA - ServiceNow position at Zscaler is between $122,500 and $175,000 USD. This range can vary based on experience, skills, and education, along with other factors contributing to compensation.

When addressing your experience with ServiceNow, highlight specific projects you've worked on, particularly focusing on ITSM, HR, and Security modules. Discuss how you used these modules to solve problems or improve efficiencies.

Explain your methodology for gathering stakeholder input, analyzing business needs, and prioritizing features on a ServiceNow roadmap. Mention any frameworks you've used, like Agile, to ensure efficient delivery of enhancements.

When discussing challenges, share specific examples such as handling complexity in API integrations or managing data consistency. Emphasize how you overcame these issues and maintained stakeholder satisfaction.

Describe a specific dashboard, including its purpose and key metrics. Highlight how it aligned with business goals and improved decision-making for your team or stakeholders.

Discuss your familiarity with various SDLC methodologies like Agile, Scrum, or Kanban. Provide examples of how you've applied these methodologies in past roles to enhance project delivery and collaboration.

Managing stakeholder expectations involves clear communication and regular updates. Share your strategies for engaging with stakeholders, understanding their needs, and addressing any concerns that arise during projects.

Emphasize tools like JIRA or Confluence for project tracking and how you align these with ServiceNow. Discuss methodologies for tracking project progress and ensuring deadlines are met.

Discuss attending webinars, participating in user groups, or following ServiceNow updates. Emphasize your proactive approach to learning and adapting to new features that can benefit your projects.

Detail your hands-on experience with ITOM modules, including any specific projects or tasks involving Event Management, Orchestration, or CMDB. Highlight the impact of your work on the organization.

Explain your method for training new users, emphasizing the importance of hands-on sessions, documentation, and creating a supportive learning environment to encourage user adoption and competence in ServiceNow.