Staff Data Center Operations (DCO) Engineer

As a Staff Data Center Operations Engineer at Zscaler, you'll oversee a range of responsibilities including the installation of server and network infrastructure, troubleshooting issues within our data centers, and ensuring all operations run smoothly. You'll collaborate with other teams for maintenance activities and engage with remote resources when necessary, making this role pivotal in our mission.

To be considered for the Staff Data Center Operations role at Zscaler, you need a minimum of 5 years of experience in Production Data Center environments, a deep understanding of servers and network devices, and proficiency with LINUX/UNIX command line tools. U.S. citizenship is also required due to customer assignments.

Yes, the Staff Data Center Operations Engineer position at Zscaler may require domestic and international travel up to 50% of the time. This flexibility allows you to engage with various data center operations across locations while enhancing your skills in data center management.

The salary range for a Staff Data Center Operations Engineer at Zscaler is between $91,000 and $130,000. This range is benchmarked based on various factors including skills and experience to ensure competitive compensation in the industry.

At Zscaler, we provide a comprehensive benefits program that includes health plans, time off for vacation and sick leave, parental leave options, educational reimbursement, and various in-office perks. We prioritize supporting our employees' diverse needs throughout their life stages.

In discussing your experience, focus on specific projects or roles you've held that relate to the Staff Data Center Operations Engineer position at Zscaler. Highlight your familiarity with server and network installations, troubleshooting processes, and collaborations with other teams to underscore your capability to excel in this role.

'Rack & Stack' refers to the physical installation of servers and network devices within data centers. In your answer, mention your experiences in unpacking, assembling, and setting up equipment, emphasizing the importance of meticulousness and organization in this process for operational efficiency.

Troubleshooting requires a systematic approach. In your response, outline the steps you take when diagnosing problems, such as checking connections, reviewing logs, and utilizing tools for testing. Mention any specific scenarios where your troubleshooting efforts restored operations to highlight practical applications of your skills.

Discuss the command line tools and environments you're proficient in and how you have utilized them to manage servers effectively. Show your familiarity with essential commands and perhaps share an experience where your skills helped improve system performance or resolve an incident.

In answering, focus on a specific project that required engaging with remote teams. Describe your role, the tools you used for communication, and how you ensured tasks were executed efficiently. This demonstrates your collaborative skills and ability to manage remote operations effectively.

Mention safety protocols and practices you follow while working in data centers. This could include wearing appropriate personal protective equipment (PPE), ensuring cable management reduces tripping hazards, and adhering to procedures for heavy lifting, showcasing your commitment to safety.

Detail any projects or experiences you've had involving fiber optic installations. Discuss the types of installations, the tools used, and the importance of proper installation for network reliability. Providing specific examples can reinforce your expertise.

Considerations include power availability, cooling requirements, and network connectivity. In your answer, elaborate on how you assess these factors prior to installation, addressing how these decisions affect overall data center operations and efficiency.

Common issues can include hardware failures, network outages, and environmental concerns such as temperature extremes. Discuss your experiences in addressing these challenges efficiently and how proactive monitoring and maintenance have contributed to minimizing downtime in your previous roles.

Outline your step-by-step response to a server failure, including diagnostics, engaging with relevant teams, and communicating with stakeholders about the status and resolution timeline. This answer shows your preparedness and ability to handle high-pressure situations effectively.