Technical Account manager

***Please note this is a remote/ home-office based job from anywhere within Poland***

An opportunity to join a world-class team made up of some of the most prominent names in security. 

At Zscaler, we will provide you with the best support, learning, and access to expertise in the marketplace to transform the way our customers work, leading them through their digital transformation. Becoming their trusted advisor, you’ll improve their experience whilst maximising security in a global environment.

As part of the Customer Services organisation, your responsibilities are to drive post sales activities for top named accounts as the point of contact for technical post sales matters.  Your experience consulting for enterprise customers (both face to face and remotely) alongside your technical expertise will turn our customers into advocates, and give you the skills you need to build a highly successful career within a flourishing organisation.

What you can expect during our extensive onboarding program:

Zscaler is committed to your successful onboarding and ongoing professional development. Here’s what you can expect during your first 90 days:

Within 30 Days you will…

• Become familiar with Zscaler’s products and messaging, and understand how we do things 

• Gain certifications on ZIA & ZPA administrator courses 
• Develop your hands-on knowledge and experience with the Zscaler cloud platform and products
• Attend our Product bootcamps to learn our products and technology in depth
• Shadow fellow TAMs with their customer engagements

Within 60 Days you will…

• Complete our advanced bootcamp on Zscaler technologies
• Confident and capable of configuring Zscaler technologies to meet customers’ requirements
• Start to engage with customers and help them resolve problems
• Adopt the tools and processes used by the Zscaler TAM teams
• Have built strong relationships within the team and across the company  

Within 90 Days you will…

• Start working with top customers and engage regularly with service owners and operational teams 
• Be solving complex problems and helping customers implement best practices
• Provide proactive recommendations for customers to optimize their security posture 

• Share best practices with your peers, and learn from their best practices too
• Start working cross functionally with product management, engineering, customer success and sales teams
• Gain confidence and readiness to be in front of Zscaler’s large enterprise customers & act as their trusted advisor and a main point of contract for Product related queries

Ideally, You’ll Have:

• Good understanding of HTTP and TCP/IP
• Network transformation technologies such as MPLS, SD-WAN or WAN Optimization.
• The ability to read packet captures
• Good understanding of ITIL / Service Management / Release Pipeline
• Troubleshooting knowledge, design and implementation experience
• Great communication skills as well as the ability to build trusted relationship with clients

It would be considered an advantage, if you as well have some of the following:

• Fluency in German language 
• A background in Internet and Security technologies such as SWG, Sandboxing, Firewalls, DLP, and VPNs
• A vendor certification such as CISSP, CCIE, CCNP, JNCIE, MCSE are a plus 
• A detailed working knowledge of web-based security and network infrastructure, Security Proxies, such as NGFW, SSL/IPSec VPNs, and Firewalls
• Ability to interpret security reports to provide actionable improvements for our clients

In return, we’re offering a compensation package made up of a competitive base salary, generous employee benefits, and equity alongside investment in your personal and professional development.

Your Responsibilities as a TAM:

• Own the customer technical engagement. Meet regularly with customer leadership and operational teams to provide bespoke insights on how our service helps them achieve their business goals
• Manage, escalate, and drive satisfactory resolution of clients technical operational issues
• Proactively drive security and operational best practices and various other initiatives.
• Engage cross functionally to provide the best experience to customers