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Analista de Suporte Pleno (Vaga Afirmativa Para Diversidade)
Zup offers a collaborative environment aimed at exponential growth, where you will have opportunities for career development and continuous support while helping to innovate software development.
Skills
- Technical support experience
- Knowledge in ticket management systems
- Experience managing cloud services (preferably AWS)
- Intermediate to advanced English skills
- Excellent verbal and written communication
Responsibilities
- Analyze and triage support tickets
- Resolve low to medium complexity issues autonomously
- Escalate tickets to N2 team when necessary
- Keep users informed about their ticket status
- Document solutions and updates on tickets
- Manage reports in the ticket management system
- Support the Tech Lead with quality assurance and process execution
- Propose and implement automation solutions using AI
Benefits
- Work from anywhere
- Flexible working hours
- Education assistance for courses
- Free internal courses and webinars
- Health and wellness programs
To read the complete job description, please click on the ‘Apply’ button
Zup Innovation Glassdoor Company Review
Bruno Pierobon
4.2
Zup Innovation DE&I Review
3.9
CEO of Zup Innovation
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Full-time, remote
DATE POSTED
October 24, 2024
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