eCommerce Merchandiser & Analyst

Seniority Level: Mid-Senior

About the role and about You:

We’re seeking an eCommerce Merchandiser & Analyst to aid in expanding our global eCommerce business by managing and enhancing our online shopping experience. You will lead new product launches, analyze shop analytics, and develop overall site merchandising strategies. Our objective is to ease the customer journey and drive user engagement in-game and in real life. If you thrive in a fast paced environment, embrace complex problems, and are passionate about new fitness innovations, we look forward to hearing from you!

What you’ll do: 

• Routinely manage new product launches and visual merchandising of our online shop to ensure consistent product display across all global experiences. This includes overseeing product copy, sort order, promotional strategies, and managing active Shopify applications throughout the customer journey. 
• Analyze web analytics and sales data to understand customer behavior across regional site content, including categories, featured products, and promotions. Helping to drive conversion rates, and identifying business opportunities and risks.
• Coordinate with marketing, product, and sales teams to ensure alignment on all channel-led strategies: email, social, paid, and organic. 
• Act as the liaison between the merchandising team and customer service team regarding product availability, restocking dates, customer concerns, product reviews, and feedback.
• Manage inventory levels of our product portfolio and execute promotional campaigns, discounts, and cross-selling initiatives to drive sales. 
• Proactively seek opportunities to optimize and streamline processes for content creation, platform management, and automated reporting.

What we’re looking for: 

• Minimum 2+ years experience with Shopify Plus and web analytic tools.
• Experience with digital marketing strategies and selling consumer products.
• High attention to detail in both visual and informational product presentation, and the management of product data.
• Strong organizational, and technical skills.
• Proficient with all Google Suite applications including Google Analytics, and Merchant Center.
• Ability to work in a fast paced, dynamic environment while demonstrating continued sound judgment through strategic planning.
• Strong verbal and written communication skills for effective and productive cross collaboration between teams.

Bonus points: 

• Experience with platforms such as ContentSquare, Optimizely, and Jira
• Knowledgeable about bikes and the general cycling industry
• Have an eye for copywriting

For All US Based Full-Time Positions:

The base salary for this position ranges between $70,500 to $110,000. The base salary will be based on a number of factors including the role offered, the individual's job-related knowledge, skills, qualifications, and geographic location. In addition to base salary, Zwift is proud to offer a comprehensive and competitive benefits package for all eligible employees which also includes performance bonuses, equity, and a full range of medical, financial, and other perks and benefits.