Christopher Parrish

Sr. Member Services Assistant September 2020 — October 2021

About the role My primary responsibilities were to engage standard and sole associate members in annual renewal efforts and process new applications for membership. I Identified and provided sales referrals to the education sales team as appropriate. In coordination with the Director of Associate Membership, I supported inquiries from associate members for account maintenance and improvements, including MBA.org ads, Vendor Marketplace listing/search functionality, Newslink promotion, etc. to maximize members’ exposure. It was vital that I maintained accurate and relevant member and customer data in corporate database and also upheld the corporate data integrity standards by identifying and resolving data exception issues (i.e. duplicate records). My team and I collected over $21M in annual dues and another $3M in innovation fee collections. I submitted 25 corporate contract referrals to the education team resulting in over $250k in annual revenue. I held the position of VP for MBA Speaks and assisted admins to the CEO in reaching their goal to improving their colleague's public speaking, communication, and leadership skills.

Sr. Operations Administrator September 2017 — September 2020

About the role In this role, I reviewed incoming production materials to determine the most efficient method of reproduction. After review, I worked with Operations Technicians to schedule and prioritize production based on submitted requests and allocated resources. Partnered with MBA’s Purchasing Manager to ensure appropriate resources are available to complete production assignments and fulfill internal vendor requests. I contracted shipping for over $400k in event assets to 12 external conferences across the U.S. One of my accomplishments was contracting and installing a new fleet of office copy machines and $200K full production digital print machine that allowed us to produce more material in-house and cut external vendor costs by $25k.

Specifications Writer (Contractor) May 2017 — September 2017

About the role Compiled and wrote technical specifications and completed bid proposals for all types of materials including, supplies, equipment, and service. Reviewed existing specifications and bid proposals, and suggested and made changes where necessary. I completed the necessary fieldwork to obtain current data for the purpose of determining if current specifications and bid proposals on commodities are satisfactory or whether updating or rewriting is indicated. In addition, I checked and submitted analyses of bid item samples and delivered commodities to determine whether or not they comply with specifications.

Assistant Manger October 2010 — September 2017

About the role I lead a store business unit, focusing on creating a consistent and positive customer experience. Assisted in the supervision and oversight of all team members and business operations, monitoring and facilitating all production and retail processes, pick-up and delivery, shipping, and quality control processes. Demonstrated consultative behavior to ensure friendly, polite, and expert service was delivered to all customers. I established and managed a process for customer flow in the store to improve the service experience ensuring customers' needs are met quickly and quality products are delivered. I most enjoyed coaching, counseling, and providing feedback to team members on their performance to help them achieve their professional goals and ensure adherence to company policies and standards. I was recognized as the "Assistant Manager of the quarter" for contributing to over $300k of district revenue in one quarter.