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Keila Coleck

Customer Experience Associate · Nutrafol
Open to Explore Remote

Seasoned customer service advocate with extensive experience in retail management and continuous growth in marketing studies. Adept in e-commerce, digital marketing, data entry, inventory management, staff oversight and recruitment.

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Big CheeseRise OGToast To Your Success
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🤠 Entrepreneur
⛑ Freelancer
🧙 Advisor

Interests

Priorities
INDUSTRIES
Open to Explore
EXPERTISE
Support
COMPANY STAGE
Open to Explore
TEAM SIZE
1-10, 11-50, 51-200, 201-500, 501-1000, 1001-5000, 5001-10000, 10000+
LOCATION
Remote
Open to Explore
Culture Values
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Passion for Exploration
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Work/Life Harmony
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Reward & Recognition
Benefits & Perks
👩‍👦
Maternity Leave
👨‍👦
Paternity Leave
🚑
Family Medical Leave
🏡
WFH Reimbursements
💪
Flex-Friendly
🍱
Some Meals Provided
🏋️‍♀️
Fitness Stipend
🏥
Medical Insurance
🦷
Dental Insurance
👁
Vision Insurance
🧘‍♂️
Mental Health Resources
❤️
Life insurance
👶
Family Coverage (Insurance)
✏️
Learning & Development
📚
Education Stipend
👏
Performance Bonus
🎈
4 Day Work Week
Paid Holidays
🤧
Paid Sick Days
🕰
Paid Time-Off
Sabbatical
🏝
Unlimited Vacation
🌱
Paid Volunteer Time
VIEW ALL BENEFITS (23)

Experience

Mercari
Mercari
Remote · 5 years, 9 months
Entrepreneur April 2019 — Current time
About the role • Strategize retail e-commerce plans to optimize sales for personal owned on-line businesses • Avid yet efficient use of non-professional cameras and phone applications to edit videos or pictures • Sales and promotion of sustainable and recyclable handmade products via self-owned e-commerce store • Chat customer service techniques consistently implemented providing an outstanding customer satisfaction rating for each store since 2019
TelUs
TelUs
El Salvador · 1 year
Customer Service Representative January 2012 — January 2013
About the role Handling of high volume of calls related to phone plans, phone bills, and disputes
Sykes
Sykes
El Salvador · 1 year, 11 months
Customer Service Representative January 2013 — December 2014
About the role •Verbatim home, auto, and life insurance translation • Encrypted sensitive data management
Teleperformance
Teleperformance
El Salvador · 6 months
Customer Service Advocate June 2016 — December 2016
About the role Contract Seasonal - Provided clients with active listening to solve disputes or inquiries efficiently • Trained in use of customer relationship management programs and devices • Product and service promotion and up selling
Chou Chou French Pastries & Coffee
Chou Chou French Pastries & Coffee
Santa Monica · 1 year, 7 months
Shift Lead February 2017 — September 2018
About the role • Supported restaurant standards by performing opening and closing duties • Performed varies tasks including handling register and POS system, running hostess station, and keeping track of barista’s inventory
Delice Bakery
Delice Bakery
Los Angeles · 1 year, 10 months
Manager February 2018 — December 2019
About the role • Maintained restaurant flow by preparing drink orders, serving food to customers, bussing tables, and running cash register • Developed and implemented a system for catering and take-out orders that revitalized this aspect of the business • Created drink recipes and upgraded coffee product quality, generating increased sales and profit • Constructed a higher level of customer satisfaction standards by utilizing improved resolution strategies, personal charisma, and hospitality
Green Table Café
Green Table Café
Los Angeles · 1 year, 7 months
Manager July 2019 — February 2021
About the role • Anticipated customer and employee concerns, and delivered fast-paced solutions • Handled all functions related to opening, operating, and closing the restaurant daily • Supplied thorough training to all employees, and worked with each individual team member to further develop their competency • Adaptable and proficient at attaining new responsibilities, as well as, performing various processes simultaneously
Therapy Lounge Center
Therapy Lounge Center
Century City · 1 year
Office Administrative Assistant February 2021 — March 2022
About the role •Facilitated multiple schedule coordination for occupational, speech, and child development service therapists for the Los Angeles Regional Center • Performed translation between Spanish speaking patients, and the Regional Center’s therapy evaluators • Provided email and phone support between all departments in relation to referrals, cancellations, inquiries, claims, and administrative tasks
SEE ALL EXPERIENCES (8)

Education

Universidad Evangelica de El Salvador
Universidad Evangelica de El Salvador
Associates in Marketing · Hospitality
2013 - 2016