Junior Promo Support Manager

As a Junior Promo Support Manager, your primary responsibilities will include providing comprehensive support to our Promo Managers and Team Lead in creating and maintaining promotional campaigns. You will assist with daily operations, including setup file preparation and campaign creation, while maintaining trackers and managing Jira tickets for customer support. Additionally, you will become proficient in our Back Office and Tableau systems, contributing to promotional planning and working closely with our copywriters and promo designers.

To be a successful Junior Promo Support Manager, you should have prior experience in the iGaming industry, potentially from roles in customer support, casino coordination, or compliance coordination. Proficiency in Excel, Jira, and the Microsoft Office suite is essential, along with strong English communication skills. A willingness to learn, excellent organizational abilities, and a curious mindset are crucial characteristics that we value in candidates for this role.

The Junior Promo Support Manager is a key player in our promotional team, supporting Promo Managers and the Team Lead to enhance operational efficiency. By managing tasks related to campaign setup, tracking, and customer inquiries, you help streamline the promotional process, ensuring that marketing efforts are executed smoothly, which directly contributes to the success of our iGaming products.

As a Junior Promo Support Manager, you can enjoy a range of benefits, including a competitive salary with a nice bonus system, unlimited vacation and sick leave, comprehensive healthcare coverage in Ukraine and other EU countries, and funding for self-study. We also offer consultations with a corporate psychologist, compensation for foreign language courses, and gifts for personal life events, all aimed at ensuring your well-being and professional development.

Yes, the Junior Promo Support Manager position offers flexibility in work arrangements. You can choose to work fully remote, from our office, or in a hybrid format that suits your lifestyle best. This allows you to maintain a healthy work-life balance while contributing effectively to our team.

When answering this question, highlight your organization skills by discussing tools you may use, such as task management software or spreadsheets, to prioritize and track tasks. Explain how you set deadlines and how effective communication with your team helps ensure smooth operations.

For this question, share a specific instance where you resolved a complex customer issue in a previous role. Discuss the steps you took to understand the problem, communicate with the customer, and implement a solution, ultimately ensuring customer satisfaction.

In your response, mention websites, forums, or publications you follow related to the iGaming industry. Also, discuss any networking events or professional groups that you participate in to gain insights and stay informed about new trends, enabling you to contribute innovative ideas.

In your answer, provide an example that demonstrates your teamwork skills. Explain the project, your role, and how you contributed to the team’s success. Highlight the importance of communication and collaboration in reaching a common goal.

Discuss your collaborative approach when working with copywriters, emphasizing the importance of clear communication of campaign goals and requirements. Explain any tools you use to facilitate content sharing and how you provide feedback to ensure alignment with promotional strategies.

Explain that you would look at various metrics such as engagement rates, customer feedback, and conversions to assess campaign success. Highlight your analytical skills and discuss how you could leverage tools like Tableau to visualize this data effectively.

Here, you should highlight your relevant experience, skills, and enthusiasm for the role. Emphasize your proactive attitude, your desire to learn, and how your traits align with the company culture, making you well-suited for the Junior Promo Support Manager position.

In your answer, detail your experience using Excel for data management, analysis, and creating trackers. For Jira, explain how you've used it for managing tasks and tracking support requests, demonstrating your familiarity with both tools in a professional setting.

Discuss your technique for prioritizing tasks based on deadlines and urgency. Mention any tools or methods you use, such as creating a daily to-do list or using project management software, to ensure that all campaigns receive the attention they need.

This is an opportunity to explain how effective communication is key to ensuring everyone on the team is aligned and informed. Provide examples of how you would facilitate clear communication across teams, which can lead to more successful campaigns and smoother operations.