Job details

Customer Service Sales Representative

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The Rustman Agency is looking for a dedicated and friendly Customer Service Representative to join our growing team. In this role, you will be the first point of contact for our clients, providing exceptional service and support to ensure their needs are met. Your primary responsibilities will involve responding to inquiries, resolving issues, and maintaining strong customer relationships. We are seeking someone who is passionate about helping others, has great communication skills, and is eager to learn. At The Rustman Agency, we value our staff and provide a supportive environment that encourages personal and professional growth. If you are looking to make a difference in the lives of our clients and contribute to the success of our team, we want to hear from you!

Responsibilities

Handle customer inquiries via phone, email, and chat in a professional and timely manner.
Resolve customer complaints and provide solutions to enhance customer satisfaction.
Process orders, forms, and applications accurately and efficiently.
Maintain an up-to-date knowledge of our products and services to assist customers effectively.
Collaborate with team members to identify common issues and streamline processes.
Document customer interactions and feedback for continuous improvement.
Assist in training new team members as needed.

High school diploma or equivalent; additional education in customer service or related field is a plus.
Strong verbal and written communication skills.
Proficient in using computer systems and software, including customer relationship management (CRM) tools.
Ability to work in a team environment and collaborate effectively.
Problem-solving skills with a customer-focused mindset.
Previous experience in customer service or a related field is preferred but not required.
Willingness to learn and adapt to changing demands in a busy environment.

Health Care Plan (Medical, Dental & Vision)
Life Insurance (Basic, Voluntary & AD&D)
Work From Home

Average salary estimate

$37500 / YEARLY (est.)

min

max

$30000K

$45000K

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What You Should Know About Customer Service Sales Representative, The Rustman agency

The Rustman Agency is excited to welcome a talented Customer Service Sales Representative to our enthusiastic team! In this role, you'll be the friendly face (or voice!) of our agency, engaging with clients and ensuring their needs are met with exceptional service. Imagine starting your day responding to inquiries via phone, email, and chat, all while enhancing customer satisfaction and building strong relationships. We believe in a customer-first approach, and your problem-solving skills will help you tackle any challenges that come your way! You’ll not only process orders and applications accurately but also collaborate with your fellow team members to streamline our processes. This isn't just a job; it's an opportunity for personal and professional growth in a supportive environment. If you have a passion for helping others and are eager to learn, The Rustman Agency is the place for you! With the right blend of communication skills and a willingness to adapt, you’ll thrive here. Plus, we offer a fantastic benefits package that includes a health care plan, life insurance, and the flexibility to work from home. We can't wait to see how you can contribute to our clients' successes and our agency’s growth!

Frequently Asked Questions (FAQs) for Customer Service Sales Representative Role at The Rustman agency

What are the responsibilities of a Customer Service Sales Representative at The Rustman Agency?

As a Customer Service Sales Representative at The Rustman Agency, your main responsibilities will include handling customer inquiries via phone, email, and chat in a professional manner. You'll work to resolve complaints and provide solutions, process orders and applications accurately, maintain knowledge of our products and services, and document customer interactions for continuous improvement. Collaborating with team members to identify common issues will also be part of your role.