Job details

Key Account Manager Mid Market

Get a free resume review

As a Key Account Manager (KAM), you play a decisive role in the growth of 360Learning's business and you will join a team of 5 KAM (Mid-market). You will be in charge of around 100 accounts (existing customers from 100 to 2,500 employees).

At 360Learning, the KAM role is 80% sales oriented and your goal is to develop your portfolio and generate growth. But, you will not work alone! Client Success Partners and internal experts (digital pedagogy, platform structuring, IT) are overseeing client’s project monitoring and execution. Collaborating with these teams will be instrumental to succeed in your upsell actions.

We are eager to retain the best talent in our teams, and we will encourage internal moves after 2-3 years of continuous success to build together fulfilling career paths. This KAM Mid-role offers the possibility of moving to a KAM Large position (existing customers from 2,500 to 10,000+ employees).

Within 1 month, you will:

Become a Trello expert and get familiar with our product
Learn to navigate Convexity, our working environment
Meet the different teams at 360Learning
Finalize your onboarding

Within 3 months, you will:

Take full ownership of your portfolio of customers
Map accounts and define an account growth strategy, prioritize your portfolio (tiering)
Work closely with our Client Success Partners to gather relevant information about our existing clients, in order to generate upselling
Prepare account reviews with our clients in order to identify areas of development
Conduct presentations and demonstrations of 360Learning
Complete the handover of your portfolio and close 30-50 K € of new ARR in your first quarter (depending on start date)

Within 6 months, you will:

Ensure accurate reporting of the activity with your coach to optimize the forecast
Be proactive in order to improve business processes
Write complex business proposals and conduct business negotiations
Close 65-85 K€ of new ARR in your second quarter (depending on start date)

Within 12 months, you will :

Prepare, anticipate and ensure the renewal of clients’ contracts
Define action plans to generate upsells
Manage the entire business relationship with the clients
Be on track to reach the yearly target

The Skill Set:

3+ years of experience in an Account Manager or sales-related function (revenue generation with a portfolio of clients)
Previous experiences working in the SaaS industry
Experience in a fast-growing environment such as start-up / scale-up, which requires agility and responsiveness
Active listening skills and a team player mindset
Excellent written and verbal communication skills
Fluent English (US/UK) / B2 level or equivalent (FR)
Enthusiasm for our working environment explained here: https://bit.ly/Convexity_360L

Interview Process:

Phone Screen with our Talent Acquisition Manager
Discovery Meeting with Antoine, the KAM Mid Coach
Case Study with both the Antoine the KAM Mid-Coach and Eric, the KAM Large Coach
Clarification Meeting with the KAM team
Culture Fit Meeting with our CRO
Offer!

What we offer:

Compensation: Package includes base salary and a variable component 📈
Benefits: Work From Home allowance, social security, health insurance, unemployment insurance, common contingency, salary guarantee fund. Leave requests are subject to local policies.
Balance: Flexible hours, Total work from home possible anywhere in Spain 🏠
Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆

Who We Are

360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.

360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.

Learning Includes Everyone.

In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!

Average salary estimate

$54000 / YEARLY (est.)

min

max

$48000K

$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Key Account Manager Mid Market, 360Learning

Are you ready to take on an exciting challenge as a Key Account Manager (KAM) at 360Learning? This role is ideal for those who thrive in a dynamic environment and are passionate about making a significant impact. As a KAM, you’ll be part of a small, agile team of 5, managing around 100 accounts representing companies with 100 to 2,500 employees. Your mission? Drive growth and success within your portfolio! At 360Learning, the role is focused 80% on sales, allowing you to develop relationships and upsell effectively. But don’t worry, you won’t be alone on this journey. You'll collaborate closely with Client Success Partners and specialists in digital pedagogy and IT to ensure seamless execution of client projects. Our team's commitment to your success doesn’t stop there; after 2-3 years, you can explore exciting career moves within the company. Initially, you’ll become a Trello expert and navigate our unique environment while mapping out your accounts. With ongoing support, by your first year, you’ll be managing key relationships and ensuring contract renewals. If you have over 3 years of experience in account management, a SaaS background, and a passion for fostering meaningful connections, we'd love to hear from you. Join us at 360Learning, where we support the growth of our employees and foster a culture that values diversity and inclusion.

Frequently Asked Questions (FAQs) for Key Account Manager Mid Market Role at 360Learning

What are the key responsibilities of a Key Account Manager at 360Learning?

As a Key Account Manager at 360Learning, you will be primarily responsible for managing a portfolio of approximately 100 accounts ranging from 100 to 2,500 employees. Your role is 80% sales-oriented, focusing on developing relationships, upselling, and driving overall client success. You will collaborate with Client Success Partners and internal experts, ensuring projects are executed efficiently. Additionally, you’ll handle account strategy, define growth plans, and ensure the renewal of contracts.