Customer Service Representative (CSR)

As a Customer Service Representative at Degree Heating & Cooling, your main responsibilities will include managing incoming customer calls, setting up new service accounts, verifying existing customer information, and booking unassigned jobs. You will also handle customer inquiries about scheduling and work closely with team members to ensure all details are accurately captured, providing an exceptional customer experience.

To qualify for the Customer Service Representative role at Degree Heating & Cooling, you need a high school diploma or equivalent, exceptional customer service skills, and at least two years of experience in a similar role. You should also be proficient in computer applications, able to type at least 55 words per minute, and possess strong organizational skills to manage multiple tasks effectively.

Yes, the Customer Service Representative position at Degree Heating & Cooling is fully remote! You'll be able to work from the comfort of your home while enjoying a supportive and collaborative team environment. Just ensure you can work during the company's business hours from 8:00 AM to 5:00 PM MST.

Degree Heating & Cooling offers a robust benefits package for Customer Service Representatives, including competitive pay, various medical, dental, and vision plans, a 401(k) match, paid time off, and paid parental leave. Additionally, employees receive paid training opportunities and support for career advancement.

Key skills for a Customer Service Representative at Degree Heating & Cooling include excellent communication, problem-solving abilities, strong organizational skills, and the capacity to handle various personalities and sensitive issues. Attention to detail and the ability to work with minimal supervision are also vital to succeed in this role.

When answering this question, highlight your relevant experiences in customer service, preferably detailing specific roles where you managed customer interactions, resolved issues, and contributed to team success. Make sure to emphasize your skills that align with Degree Heating & Cooling's values, such as problem-solving and interpersonal skills.

In response to this question, it's important to explain your approach calmly and professionally. Share a specific instance where you managed a challenging customer interaction, focusing on your communication skills, empathy, and how you sought a resolution that satisfied the customer while adhering to company policies.

When tackling this question, outline your task management strategies. You might mention using organizational tools, lists, or prioritizing urgent issues while ensuring follow-through for all customer requests. Discuss how effective prioritization not only ensures customer satisfaction but also supports team efficiency.

It's essential to convey that accuracy is a top priority in your work. You could discuss techniques like double-checking entries, utilizing confirmation questions with customers, and how this diligence ultimately contributes to better service and fewer errors in the system.

This is your chance to express genuine interest in the company and the role. Share what resonates with you about Degree Heating & Cooling, such as their long-standing commitment to quality service, their emphasis on employee development, or the opportunities for career growth that the company provides.

Discuss your proactive approach to keeping informed, such as attending training sessions, reading product literature, or engaging with team members for knowledge sharing. Mention that staying informed is crucial for providing accurate and relevant information to customers.

In your answer, list any customer service software, CRM platforms, or tools you've used in the past that would be beneficial in the role of Customer Service Representative at Degree Heating & Cooling. Highlight your adaptability to new technology, which is essential for the position.

Effectively answering this question involves sharing a specific instance where you took extra steps to resolve a customer's issue or improve their experience. Describe the situation, your actions, and the positive outcome, showcasing your commitment to excellent customer service.

When answering this, describe personal stress management strategies such as staying organized, taking short breaks to recharge, practicing mindfulness, or using humor to lighten the mood when appropriate. Show that you understand the importance of maintaining calm and focus under pressure.

In your response, highlight your collaboration skills and willingness to share knowledge with your coworkers. Discuss how open communication, mutual support, and a shared goal of delivering excellent customer service strengthen the team's effectiveness and improves overall performance.