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Field Reimbursement Manager, Immunology Gastroenterology - Boston, MA - job 1 of 2

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on XFacebookInstagramYouTubeLinkedIn and Tik Tok.

Job Description

"This role is field-based, and candidates should live within a reasonable distance from the primary city."

The geography includes the following cities:

  • Boston, MA

The Immunology Field Reimbursement Manager – Gastroenterology  acts as an alternative in-office resource that is available to address HCP questions about patient access. The FRM calls directly on HCP offices in their assigned, specific geography to answer questions about patient access & reimbursement in support of the assigned portfolio. The FRM provides expertise on coverage and common access and reimbursement challenges affecting assigned AbbVie products. The FRM responsibilities include educating on the access and reimbursement support tools available from AbbVie, advising HCPs on patient prescription status and program eligibility, and educating HCP offices on payer processes and procedures.

Responsibilities:

  • Educate HCPs on patient support programs, including access and reimbursement support tools and services
  • Educate on product-specific acquisition and access options such as specialty pharmacy networks and specialty distribution
  • Educate on resources available to address access issues
  • Provide local expertise in regards to national/regional payor policies in order to educate providers on payer issues, coding changes, and appropriate claims submission processes
  • Liaise with AbbVie’s Access and Reimbursement support center to update HCPs on Rx status and program eligibility
  • Report back payer trends related for approved products to Patient Services and MHC account management teams
  • Establish and maintain relationships with appropriate providers within territory
  • Remain current on key managed care, reimbursement, and policy activities

Qualifications

  • At least 3 years of pharma industry experience in Managed Health Care, Payer Account Management, and/or Access and Reimbursement
  • Previous experience working within Immunology a plus 
  • Bachelor’s degree required
  • Thorough understanding of the technical payer policy processes, systems and requirements for coverage, coding and payment for specialty medicines
  • Demonstrated understanding of the rules, regulations and risks associated with provision of reimbursement support services
  • Strong understanding and ability to communicate technical elements of coding and billing requirements at the National and Regional level across all settings of care
  • Comprehensive understanding of Parts A, B, C and D or Medicare and associated reimbursement dynamics
  • Strong understanding of drug acquisition and dispensing (Specialty Pharmacies, Specialty Distributors and white-bagging, etc.)
  • Strong understanding of access and reimbursement support service centers and how to effectively interact in a compliant fashion
  • Excellent territory and account management skills
  • Driving a personal auto or company car or truck, or a powered piece of material handling equipment
  • Valid driver’s license: Ability to pass a pre-employment drug screening test and meet safe driving requirements.
  • An essential requirement of your position is to satisfy all applicable health care industry representative (HCIR) credentialing requirements to gain and maintain entry into facilities and organizations that are in your assigned territory. You must also be in good standing and/or eligible to obtain these credentials.
  • These HCIR credentialing requirements may include, but are not limited to, background checks, drug screens, proof of immunization/vaccination for various diseases, fingerprinting and specific licenses required by individual state or cities. Please remember that you are solely responsible for ensuring that you satisfy all HCIR credentialing requirements and for any associated liability for failing to do so. to AbbVie has resources to answer questions you may have regarding your responsibilities.

 

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

  • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​

  • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

  • This job is eligible to participate in our short-term incentive programs. ​

  • This job is eligible to participate in our long-term incentive programs​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html 

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

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Average salary estimate

$95000 / YEARLY (est.)
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$80000K
$110000K

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What You Should Know About Field Reimbursement Manager, Immunology Gastroenterology - Boston, MA, AbbVie

As a Field Reimbursement Manager in Immunology Gastroenterology at AbbVie, you're stepping into an exciting role that focuses on enhancing patient access and navigating the complexities of reimbursement. You'll play a pivotal role in the healthcare community, directly engaging with healthcare professionals (HCPs) to answer their questions about patient access regarding AbbVie’s innovative products. Your expert knowledge in reimbursement processes will be invaluable as you provide education on available tools and services that facilitate patient support. You'll educate HCPs on how to navigate specialty pharmacy networks and distribution channels, ensuring they have the most up-to-date information on acquiring AbbVie products. Being out in the field means you're not just a voice on the other end of the phone; you'll establish genuine relationships with local providers to keep them informed about payer policies and coding changes affecting patient access. Moreover, you will work closely with AbbVie's Access and Reimbursement support center to help HCPs track prescription statuses and eligibility for programs. This position requires a strong knowledge of the pharma industry, especially in managed healthcare and reimbursement frameworks, helping you guide HCPs through their inquiries with ease. If you thrive in dynamic environments and enjoy building connections, this is the perfect opportunity for you to contribute meaningfully to patient care and the expansion of AbbVie’s mission.

Frequently Asked Questions (FAQs) for Field Reimbursement Manager, Immunology Gastroenterology - Boston, MA Role at AbbVie
What are the primary responsibilities of a Field Reimbursement Manager at AbbVie?

The primary responsibilities of a Field Reimbursement Manager at AbbVie include educating healthcare professionals about patient support programs, reimbursement processes, and eligibility criteria for AbbVie's products. In this role, you will be an essential resource, helping HCPs navigate access challenges and liaising with AbbVie's support teams to ensure seamless communication regarding prescription statuses.

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What qualifications are necessary for a Field Reimbursement Manager position at AbbVie?

To qualify for the Field Reimbursement Manager position at AbbVie, candidates should have at least three years of experience in the pharma industry, particularly in Managed Healthcare or Access and Reimbursement. A Bachelor's degree is required, and knowledge of payer policy processes and Medicare reimbursement dynamics is essential. Additionally, strong territory management skills and the ability to communicate technical reimbursement information are critical for success in this role.

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How does AbbVie support its Field Reimbursement Managers in terms of training and resources?

AbbVie is committed to the professional growth of its Field Reimbursement Managers by providing comprehensive training programs that cover product knowledge, reimbursement frameworks, and access strategies. The company also offers robust support resources to assist in educating HCPs and navigating any reimbursement-related challenges. This ensures that Field Reimbursement Managers are equipped with the latest information and tools necessary to perform their roles effectively.

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What skills are essential for succeeding as a Field Reimbursement Manager at AbbVie?

Success as a Field Reimbursement Manager at AbbVie relies on a combination of excellent communication, territory management, and problem-solving skills. Effective interpersonal abilities are crucial, as you will be working closely with healthcare providers. A deep understanding of coding, billing, and payer processes in a specialty medication context is also important, along with a strong grasp of healthcare regulations and reimbursement guidance.

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What kind of impact does a Field Reimbursement Manager have on patient care at AbbVie?

A Field Reimbursement Manager at AbbVie significantly impacts patient care by ensuring that healthcare providers have access to the resources they need to facilitate patient access to innovative treatments. By addressing HCP inquiries, providing education on reimbursement processes, and helping overcome barriers to patient access, you play a vital role in ensuring patients receive the medications they need for their health conditions.

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Common Interview Questions for Field Reimbursement Manager, Immunology Gastroenterology - Boston, MA
Can you describe your experience in managing patient access and reimbursement challenges?

When answering this question, highlight specific examples of how you've navigated complex reimbursement situations in your previous roles. Discuss the strategies you employed to educate HCPs, how you maintained current knowledge of payer policies, and any successful outcomes resulting from your efforts.

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How do you approach building relationships with healthcare providers?

In your response, emphasize the importance of communication and trust in relationship-building. Share specific ways you've previously engaged with HCPs, such as regular visits, follow-ups, and providing timely resources to ensure they feel supported and informed.

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What tools or techniques do you use to stay informed about changes in reimbursement policies?

Demonstrate your proactive approach by outlining the resources you use for staying updated on reimbursement policies, such as industry publications, online courses, or networking with other professionals. Discuss how this knowledge informs your daily interactions with HCPs.

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Describe a time when you successfully resolved a difficult situation regarding a patient’s access to a medication.

Provide a detailed narrative of a specific incident where you identified a patient access issue, the steps you took to address it, and the ultimate resolution. Highlight your problem-solving skills and commitment to patient care.

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How do you prioritize your tasks and manage your territory effectively?

Explain your organizational methods, such as creating schedules based on HCP needs and geographic factors. Highlight tools or software you use to track outreach and ensure you're meeting your performance goals.

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What methods do you use to educate HCPs about AbbVie's products and services?

Talk about your approach to education, incorporating visual aids, in-person demos, or workshops. Discuss how you tailor your message to the audience and the importance of feedback to ensure understanding.

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How do you handle pushback or negative feedback from HCPs?

Discuss your strategies for staying calm and collected in challenging conversations. Highlight how you view feedback as an opportunity for growth and how you adapt your approach based on the insights you receive.

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What role does data play in your decision-making process?

Talk about the importance of using data to inform your strategies and decisions, whether it’s about patient demographics, patterns in claims denials, or understanding the competitive landscape. Include actionable examples where data led to successful initiatives.

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How do you ensure compliance in your interactions with healthcare providers?

Describe your understanding of the regulations governing healthcare interactions and how you apply them to your daily activities. Mention specific compliance training you’ve undergone or initiatives you’ve implemented to maintain ethical standards.

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What motivates you to be effective in your role as a Field Reimbursement Manager?

Share your passion for healthcare and the difference it makes in lives. Discuss personal anecdotes that fuel your commitment to patient access and the excitement of achieving meaningful results through your work.

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AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: i...

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DATE POSTED
March 28, 2025

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